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Did anyone get a wrong location of Virmach flash-sale VPS

liujasonliujason Member
in General

I bought a VPS in flash-sale, not a good deal though, but the location is in Piscataway.
When I login to my control panel, I found my new vps is in Buffalo, so I opened a ticket requesting for a correction. But they replied with "I am sorry specials are not eligible for any changes."
So did anyone get a wrong location of Virmach flash-sale VPS? And how do you deal with it?

Comments

  • aliletalilet Member

    You are lucky at least you got a deal. You should be happy.

  • pullangcubopullangcubo Member

    Maybe you checked out late and got the next deal which had exactly the same specs but in a different location? It happened a few times.

  • uptimeuptime Member
    edited November 2018

    I imagine @VirMach actually would want to make this right, since the offer was indeed for Piscataway location?

    https://www.lowendtalk.com/discussion/comment/2904029/#Comment_2904029

    VIRTUALIZATION KVM – 1 GIGABIT
WINDOWS WINDOWS 2008 AVAILABLE
RAM 5120MB DEDICATED RAM
CPU 2x FAIR SHARE CPU vCORE
HDD 45GB SSD (RAID 10)
BANDWIDTH 1500GB BANDWIDTH
LOCATION PISCATAWAY, NJ LOCATION
IPs 1 DEDICATED IPv4
  • tetechtetech Member

    alilet said: You are lucky at least you got a deal. You should be happy.

    No. If they advertised one thing and delivered something different, they should fix it.

    Thanked by 8inthecloudblog maverickp emgh dedotatedwam ehhthing Unixfy dfmcvn Neil-SF
  • uptimeuptime Member

    @liujason - are the other specs (5120 MB RAM, 45 GB disk) the same? Just wondering if your order may have overlapped into the next flash deal or something like that?

    Thanked by 1tetech
  • liujasonliujason Member

    @tetech said:

    alilet said: You are lucky at least you got a deal. You should be happy.

    No. If they advertised one thing and delivered something different, they should fix it.

    Thanks for your support. According to the reviews of Virmach datacenters, Buffalo is not good in network performance especially for connection to Asia. So Sad.

  • liujasonliujason Member

    @uptime said:
    I imagine @VirMach actually would want to make this right, since the offer was indeed for Piscataway location?

    https://www.lowendtalk.com/discussion/comment/2904029/#Comment_2904029

    VIRTUALIZATION KVM – 1 GIGABIT
WINDOWS WINDOWS 2008 AVAILABLE
RAM 5120MB DEDICATED RAM
CPU 2x FAIR SHARE CPU vCORE
HDD 45GB SSD (RAID 10)
BANDWIDTH 1500GB BANDWIDTH
LOCATION PISCATAWAY, NJ LOCATION
IPs 1 DEDICATED IPv4

    Waiting for the reply @VirMach

  • luissousaluissousa Member
    edited November 2018

    It kinda makes me sad that some providers will only act correctly when called publicly.
    Shame on you, @VirMach

  • brian777brian777 Member

    There is few times the script rotate the same specs offer but with only different location, or you maybe little bit too late click the order button which already rotated

  • tetechtetech Member

    @brian777 said:
    There is few times the script rotate the same specs offer but with only different location, or you maybe little bit too late click the order button which already rotated

    There was only one offer for $37.51, so it is easy to find in the thread. And the following one had different specs.

  • tetechtetech Member

    @luissousa said:
    It kinda makes me sad that some providers will only act correctly when called publicly.
    Shame on you, @VirMach

    That might be a bit hasty. Probably some junior support person was just processing 1,000 support tickets quickly and read it as someone wanting a voluntary location change (there's been a lot of people asking for that in the BF thread, even).

    Thanked by 4uptime pullangcubo solaire dedotatedwam
  • tetechtetech Member
    edited November 2018

    @liujason said:
    Thanks for your support. According to the reviews of Virmach datacenters, Buffalo is not good in network performance especially for connection to Asia. So Sad.

    Piscataway isn't going to help you much. From Australia it is 15 hops/222 msec to Buffalo and 19 hops/215 msec to Piscataway. Compare that to 148 msec to LA.

  • YuraYura Member

    I bought a VPS in flash-sale, not a good deal though

  • liujasonliujason Member

    Piscataway isn't going to help you much. From Australia it is 15 hops/222 msec to Buffalo and 19 hops/215 msec to Piscataway. Compare that to 148 msec to LA.

    Ping back to China from looking glass, the package loss is unbelievable.
    Buffalo:
    7 packets transmitted, 4 received, 42% packet loss, time 6040ms
    rtt min/avg/max/mdev = 283.400/284.217/285.253/0.931 ms
    Piscataway:
    4 packets transmitted, 4 received, 0% packet loss, time 3002ms
    rtt min/avg/max/mdev = 239.595/239.852/240.100/0.521 ms

  • solairesolaire Member

    As @VirMach has mentioned numerous times before, ask for your tickets to be flagged to management.

    Thanked by 1tetech
  • tetechtetech Member

    @liujason said:

    Piscataway isn't going to help you much. From Australia it is 15 hops/222 msec to Buffalo and 19 hops/215 msec to Piscataway. Compare that to 148 msec to LA.

    Ping back to China from looking glass, the package loss is unbelievable.
    Buffalo:
    7 packets transmitted, 4 received, 42% packet loss, time 6040ms
    rtt min/avg/max/mdev = 283.400/284.217/285.253/0.931 ms
    Piscataway:
    4 packets transmitted, 4 received, 0% packet loss, time 3002ms
    rtt min/avg/max/mdev = 239.595/239.852/240.100/0.521 ms

    Do MTR to see where the loss is occurring.

  • liujasonliujason Member

    Do MTR to see where the loss is occurring.

    Start: Thu Nov 29 07:06:52 2018
    HOST: ny.lg.virmach.com Loss% Snt Last Avg Best Wrst StDev
    1.|-- 172-245-213-193-host.colocrossing.com 0.0% 10 0.9 1.0 0.9 1.2 0.0
    2.|-- 10.8.12.249 0.0% 10 0.8 3.0 0.7 12.1 3.8
    3.|-- 10.8.40.241 0.0% 10 0.5 2.9 0.4 24.3 7.5
    4.|-- 10.8.40.225 0.0% 10 0.6 0.5 0.4 0.7 0.0
    5.|-- buf-b1-link.telia.net 0.0% 10 1.1 1.0 0.5 4.1 0.9
    6.|-- nyk-bb3-link.telia.net 0.0% 10 71.5 72.9 71.5 80.7 2.7
    7.|-- ash-bb3-link.telia.net 0.0% 10 16.4 18.1 16.2 27.1 3.4
    8.|-- las-b24-link.telia.net 0.0% 10 111.5 76.1 71.8 111.5 12.4
    9.|-- chinaunicom-ic-324374-las-b24.c.telia.net 10.0% 10 262.0 260.8 258.0 264.1 2.0
    10.|-- 219.158.117.13 30.0% 10 268.0 268.0 265.2 270.1 1.6
    11.|-- 219.158.3.181 60.0% 10 260.4 261.9 260.2 264.6 2.0
    12.|-- 219.158.5.157 20.0% 10 269.5 271.5 268.7 275.3 2.4
    13.|-- 219.158.3.222 20.0% 10 261.1 262.5 260.2 266.2 1.9
    14.|-- 27.221.94.138 90.0% 10 265.8 265.8 265.8 265.8 0.0
    15.|-- 27.221.85.254 50.0% 10 264.2 264.3 263.9 264.5 0.0
    16.|-- 116.251.113.70 20.0% 10 272.6 272.3 271.6 272.7 0.0
    17.|-- 116.251.114.129 20.0% 10 276.6 273.7 272.9 276.6 1.1
    18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    19.|-- X.X.X.X 30.0% 10 292.9 285.2 283.4 292.9 3.5

    Thanked by 1uptime
  • HukinHukin Member

    They just push in not a well sold locations instead much ordered. I got in in previous Black Friday. Since a special deal, no satisfactions of course.

  • liujasonliujason Member

    As for Piscataway "Rate limit exceeded. Try again in: 45 minutes"
    So I traceroute from my side.
    root@XXX:~# traceroute 198.46.189.4
    traceroute to 198.46.189.4 (198.46.189.4), 30 hops max, 60 byte packets
    1 * * *
    2 * * *
    3 11.208.177.109 (11.208.177.109) 0.784 ms 11.208.177.97 (11.208.177.97) 1.619 ms 1.426 ms
    4 11.208.177.178 (11.208.177.178) 0.813 ms 0.893 ms 11.208.177.62 (11.208.177.62) 0.671 ms
    5 119.38.215.30 (119.38.215.30) 0.820 ms 116.251.114.126 (116.251.114.126) 0.668 ms 116.251.117.162 (116.251.117.162) 0.556 ms
    6 116.251.113.41 (116.251.113.41) 1.250 ms 116.251.113.49 (116.251.113.49) 1.332 ms 119.38.214.182 (119.38.214.182) 1.265 ms
    7 27.221.88.241 (27.221.88.241) 0.793 ms 27.221.80.225 (27.221.80.225) 0.723 ms 1.018 ms
    8 27.221.86.21 (27.221.86.21) 1.100 ms 27.221.94.161 (27.221.94.161) 8.736 ms 27.221.94.169 (27.221.94.169) 12.653 ms
    9 219.158.8.237 (219.158.8.237) 15.194 ms 219.158.4.213 (219.158.4.213) 18.406 ms 18.404 ms
    10 219.158.5.158 (219.158.5.158) 16.832 ms 219.158.4.174 (219.158.4.174) 18.268 ms 219.158.18.66 (219.158.18.66) 17.680 ms
    11 219.158.3.142 (219.158.3.142) 18.013 ms 17.971 ms 18.219 ms
    12 219.158.98.18 (219.158.98.18) 163.162 ms 168.479 ms 162.624 ms
    13 las-bb1-link.telia.net (213.248.82.205) 181.539 ms 181.533 ms 171.894 ms
    14 ash-bb3-link.telia.net (62.115.114.87) 239.461 ms * ash-bb4-link.telia.net (62.115.121.221) 236.772 ms
    15 nyk-bb3-link.telia.net (62.115.141.245) 239.618 ms 239.197 ms 239.453 ms
    16 nyk-b2-link.telia.net (62.115.137.99) 237.256 ms 238.969 ms 232.777 ms
    17 vultr-ic-318460-nyk-b2.c.telia.net (62.115.149.41) 237.207 ms vultr-ic-318452-nyk-b2.c.telia.net (62.115.149.39) 243.426 ms vultr-ic-318460-nyk-b2.c.telia.net (62.115.149.41) 238.374 ms
    18 * 108-61-2-89.choopa.net (108.61.2.89) 240.561 ms *
    19 * * *
    20 * * *
    21 * * *
    22 198-46-189-4-host.colocrossing.com (198.46.189.4) 240.525 ms 243.246 ms 241.303 ms

  • tetechtetech Member

    liujason said: 27.221.94.138 90.0% 10 265.8 265.8 265.8 265.8 0.0

    So that is China Unicom. The Party is interested in Buffalo.

  • portspeedportspeed Member

    Breaking News: Customer in China orders a service the most geographically distant possible, complains of poor network quality and will later on file a dispute against Virmach when the quality gets worse.

    Thanked by 3Yura pullangcubo doughmanes
  • HukinHukin Member

    Pacific Ocean just a lake..

    Thanked by 1Yura
  • VirMachVirMach Member, Patron Provider
    edited November 2018

    @liujason

    Hi, first I'd like to refer you to the following on our thread

    VirMach said: We hope you understand. If you do not check out within 5 minutes our system may charge you for the next special in the queue and provide you with completely different server specifications and pricing. This is rare, but we may not cancel the service if it's purchased.

    And this on the flash sale page

    *If you do not complete your order within 3 minutes of loading this page, you may receive and be billed for the next non-refundable special offer. No corrections will be made. If we run out of stock or there’s an error, we reserve the right to cancel your order (at our discretion.)

    The courtesy timer was first 5 minutes after the deal ended, and then changed to 3 minutes.

    If you create a ticket and provide as much information as possible, and then have it flagged either to our Sr. System Administrator or Management, we can check our system logs. If for some reason you were able to, and you did pay after 5 minutes (I know we said 3 minutes, but since we initially stated 5 minutes that's what we'll use to determine if you're eligible for anything) then we can possibly do something for you.

    We can also check for any errors on our end, and of course, if that occurred we will make things right.

    (edit) Also, this could instead be a really simple problem. Maybe just the geolocation of the service is incorrect if all the other specifications are OK. That means it's still in the right location.

    portspeed said: Breaking News: Customer in China orders a service the most geographically distant possible, complains of poor network quality and will later on file a dispute against Virmach when the quality gets worse.

    Even Piscataway would not be optimal. We have a warning up for anyone that shows up as "China" on Cloudflare. Unfortunately, this does still happen a lot. We have a lot of negative reviews where customers order in New York and then write in their 1 review that their speed is slow. We know, you're on the other side of the globe.

    The only location we can recommend customers from China to use would be Los Angeles, and even that can get spotty sometimes. It's all up to the Chinese ISP.

    Thanked by 1liujason
  • smilesmile Member

    lol at this thread. you think there is a real different between nj location and buffalo,ny location??? hahahahhahahahaahaha

    From china?! hahahahahhahahahahaha

    on a serious note; ip geolocation could be wrong thought for the virmach vps. Mines show buffalo,ny on 2 services. like ip-tracker.org

    Thanked by 2VirMach doughmanes
  • JohnMiller92JohnMiller92 Member

    @alilet said:
    You are lucky at least you got a deal. You should be happy.

    No

  • liujasonliujason Member

    @VirMach said:

    VirMach said: We hope you understand. If you do not check out within 5 minutes our system may charge you for the next special in the queue and provide you with completely different server specifications and pricing. This is rare, but we may not cancel the service if it's purchased.

    Firstly, thanks for your reply.
    I've been a loyal customer since I first bought your product, now I have 4 active vps products in Virmach and really enjoy the performances of them.
    The payment of flash sale was automaticly proceededwa with a binded paypal account, so the time I clicked on the confirm button I also got an email from paypal said payment completed.

    We can also check for any errors on our end, and of course, if that occurred we will make things right.

    Thanks for providing the solution I want, I will reopen the ticket later.

    portspeed said: Breaking News: Customer in China orders a service the most geographically distant possible, complains of poor network quality and will later on file a dispute against Virmach when the quality gets worse.

    The only location we can recommend customers from China to use would be Los Angeles, and even that can get spotty sometimes. It's all up to the Chinese ISP.

    I am fully awared that Estern US is not a good choice for me after the purchase, but you know I just can't resist the deal. My other vps from Vimarch are located in LA and SEA in very stable and satisfactory status.

    Again, I'm not accuse Virmach for anything. In fact I really like this provider for the good price and.

  • liujasonliujason Member

    @portspeed said:
    Breaking News: Customer in China orders a service the most geographically distant possible, complains of poor network quality and will later on file a dispute against Virmach when the quality gets worse.

    Just for the record, I'm not complaining about the network performance, I'm just trying to correct a mistake.

  • ckm_2ckm_2 Member

    liujason said: 18 * 108-61-2-89.choopa.net (108.61.2.89) 240.561 ms *

    Your traceroute shows Choopa - that's New Jersey

  • XeiXei Member
    edited November 2018

    @ckm_2 said:

    liujason said: 18 * 108-61-2-89.choopa.net (108.61.2.89) 240.561 ms *

    Your traceroute shows Choopa - that's New Jersey

    smh
    /thread

  • ckm_2ckm_2 Member

    Xei said: smh

    Sorry, I actually see 198.46.189.4 is the looking glass - nj.lg.virmach.com

    Its reverse record isn't set.

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