OVH "Service renew is blocked" on all of my domains.
So, today i got an email from OVH that told me one of my domains was almost expired. Since I wanted to keep it I logged in the control panel and tried to renew.
It all went smoothly, with the invoice getting generated and the payment collected from my card.
Then something happened and i got this mail (at 7:44 pm, a minute after the payment)
Our system has canceled the operation DomainRenew n° 123456789 related to your domain
Here's what the system said:
"Order has been cancelled and refunded"
But wait, 6 minutes later I got another mail:
we have credited your loyalty account ce123456-ovh of 1299 points.
The order 123456789 of the following domain wasn't completed and was converted in loyalty points.
Log in your Fidelity Space with your NIC-handle ce123456-ovh to check your points
One minute after the second mail i got another:
Dear customer, your order was succesfully paid for. To check your invoice IT123458 click on the link below
So now i've got some "loyalty points" and no domain renew. So i decided to try again renewing the domain, even by logging off (so i would renew it as a "guest") but this is what i get when i try:
The service notmyactualdomain.fox is not renewable: Service renew is blocked
I tried renewing another domain just to check if the issue was isolated to that one, but apparently i am forbidden from renewing any domains. Wtf is happening? Did this happen to somebody else or am i the only one? I tried searching online but the only thing that shows up is somebody losing their domain because of this issue