All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Hostslayer/Hostslim US Outage for a week
Hostslayer US nodes have been down for a week with nearly zero communication from them. It took them 3 days to even send a generic email stating:
Currently there are some problems in the USA datacenter. They are working on solving this. It will affect your VPS availability and we are very sorry for this.
We will keep you posted.
Great. Then another 3 days without communication until they send the following email:
As you have noticed there are ongoing issues in the USA datacenter. We have made the decision to do an emergency migration to our own Netherlands Datacenter with great peering to the USA. Your IP will stay the same. We expect the transfer to be done within a few hours.
We are very sorry for the downtime caused. If you have any questions you can always reply to this e-mail or open a ticket under your client account.
That was over 36 hours ago. All servers are still offline and we haven't heard any communication. Note that their server status page hasn't been updated to show the outage yet, either.
That's just the public communication. I submitted a ticket as well (far prior to the first public communication), and to add insult to injury, after the outage had been ongoing for 5 days I replied to my open ticket asking what kind of ETA they are looking at and what kind of issues they were having (aka transparency), and was told:
we are fixing it. it will take a little time. we will inform you if everything is up and running again.
A 5 day long outage of their entire datacenter with zero communication from them and we're told to just sit down and shut up. Thanks, guys.
Comments
Boy, this sounds familiar... ohh look, same company.
What's going on, @VPSSLIM?
Hope you have backups.
After that incident in June why do they still have customers?
@ServerJake the fact that you even waited 3 days is mind boggling, move hosts, move now, find the nearest exit and dot not walk .... RUN
This is certainly not the first time they have done something like this it certainly will not be the last time, they then wait a few weeks for the dust to settle and everyone to calm down then give some paper thin statement.
Selective memories, chasing for bottom of bottom barrel, accepting empty apologies.
So somehow moving from the USA to NL is a good move?
It would appear to be a "necessary" one (for the provider).
Of course everything was backed up, no issues there.
I hadn't heard of them until I saw them on LEB. At the time I signed up I didn't see any negative comments about them. I wasn't a member of this forum yet and hadn't heard the good news, hah.
I didn't. I kind of typed the original thread out of order, since their own communication was bad enough to damn them without me even having to add my personal experience.
I have asked repeatedly from the beginning for them to cancel my services and issue a full refund, neither of which has happened yet. They even closed my ticket this morning saying and I quote:
Lol. Time for a chargeback. I just stuck around to see exactly how bad this trainwreck would get.
For the record, they still haven't updated the server status page with this outage, and the servers are still offline. Lol.
Only double posting since this is slightly off-topic.
Check out their CEO/founder's website. https://www.ralphkarseboom.com/
This reads like someone who would be selling essential oils to cure cancer if he couldn't make money selling servers that don't exist.
So they cant provide network access for their clients, but are perfectly capable of moving all clients data from one location to the other? I call bullshit.
I fucking lost it:
It's called a "greatness planner" and costs 25 euros. It has the guy's name on it on every page, and every other page has his name on it twice.
So, you didn't get a copy of his free "make money with starting your own webshop" ebook?
https://www.ralphkarseboom.com/free-ebook/
I bought 3 copies. Great advice guaranteed to make money.
From page 1: "Sell servers that don't exist".
Just saw another email update from them about 8 hours ago that I missed. Golden.
Weird, I've been asking for 'compensation' and cancellation for a week now and haven't gotten anything except ignored. Also apparently "were able to respond to them in timely fashion." means 'we respond to your ticket once every 3 days, and tell our customers to stop bugging us'.
Also: Servers are still down. Lol. To be honest this is just funny at this point. One of the best trainwrecks I've been a part of.
Actual excerpt from the real page 1:
OMG are you serious? This is too perfect.
Truth is more ironic than fiction.
I'm going to put that quote from his book in my ticket, I just need to think of something snarky to say first.
How about why don't you guys take your own advice?
WOW
https://www.ralphkarseboom.com/business/what-i-learned-in-business/
EDIT: Removed temporarily.