soyoustart.com setup fees are back?

merce

Tried ordering a server, and order form showed zero setup fee

but invoice shows otherwise . Anyone else faced this issue?

+2 Days and no answer for their costumer support.

Harambe

Yep. I got hit with the same thing last week. US & CA sites are bugged, but EU sites are fine. Here's the support response to expect when you tell them it was shown as free setup during checkout then you got hit with a setup fee at invoice time:

Hello,

Thank you for contacting SoyouStart regarding the setup fees. It is my pleasure to assist you.

We apologize about the confusion regarding the setup fees, however our SoyouStart range of servers does include setup fees for the initial payment of the server.

We recently had a discount on our servers that waived the setup fees, however the discount is now over. Our administrators are still working on the website in order to place back the setup fees at the summary of the purchase.

We thank you for your understanding and please let us know if you need further assistance.