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I didn't quite read even 10% of the thread, but I've had a pretty lossy experience with Stripe in the past. Rather flexible policies and rules, a few people using, as Stripe in the end claimed, stolen cards - a shitload of chargebacks resulting by it and having to make up the full value + a fee for processing them, even though charges were accumulated.
After implementing 3D Secure with Stripe, it works pretty well and there's not really anything I could complain about. So ultimately, it also depends on how you use it and on how integrated you go.
As per WHMCS docs 3D secure should be configured for apple pay, not sure. How did you implement it with whmcs? If thats whmcs we are talking about.
It does remove A LOT of the checks though.
Not WHCMS. Everything built in-house.
Well not far away, we got same message from them, from 2015 we used stripe and never had any chargebacks...
Just got this message today. So time to move on, there is nothing to do...
First of all, I'd like to say I fully sympathize with anyone who is losing their payment processor. I've been there, when Paypal was kicked out of Turkey, and I lost like $25k in missed revenue.
However I like how Stripe offers an alternative processor company, and I specifically like that company (PaymentCloud) who accepts many sorts of high risk businesses.
I'm pretty sure it will suck balls to have your hosting payments processed through PaymentCloud. I didn't read their documentation, but I'm sure their fees are outrageously high for a razor-thin market like web hosting, and I'm pretty sure they will hold your money for a long time (possibly 60 days?) before paying out, to cover for their "high risk" transactions.
However, for a new business I'm planning to start, that's pretty acceptable. I can wait 60 days (or whatever they will impose), and I can accept processing fees as high as 20%, provided that they will never kick out my business for violating their "content rules".
Paypal is very trigger-happy, if they don't like you, you lose your account along with everything in it. I would hate to set up a business and lose my main payment processor again (been there!). As long as PaymentCloud can assure me that they have no problem with my business, I'm willing to pay higher fees or wait for payouts.
I would never trust PaymentCloud if I had read about it on a different website. High-risk processors look shady as fuck, and people recommending them are also shady in most cases. Even though what I will sell is perfectly legal and ethical in every way, I'm willing to trade off some income for otherwise guaranteed income. And Stripe recommending PaymentCloud is a vote of confidence.
Thank you Stripe for recommending a less-shady-than-average processor, but fuck you for screwing over hosting businesses. You messed with my friends.
Hi,
It seems a false alarm from stripe, they did changed their decision:
Stripe Support
6:52 PM (22 minutes ago)
to me
Hi *******,
What??? Are they high?
I don't know if anyone would like to risk their business with them now. Obviously according to your statement, you didn't have had any chargebacks, but imagine if you did have a couple, would they go back on their word?
If some competitor would attempt to ruin your business, they could easily target the payment processor.
I really don't know, i asked them and stated about no chargeback and what is the reason that they are closing our account, now they sent me mentioned email. Maybe a mistake who knows...
Nowadays, it's guilty until proven otherwise.
2CO kicked us out for a less than 1% chargeback ratio.
We had zero exactly. They said they did a review and said that shared hosting Ian a ‘cyber locker’ that they don’t support. To support this they said that as with ‘cyber lockers’ you can upload and download files, meaning that de-facto any hosting service is excluded if you follow that definition. Escalated to the highest level and never overturned.
What payment processor are you using right now?
Sounds more like ...
"We ain't got the manpower to deal with chargebacks at all. We are just looking for easy money."
Stripe and PayPal Pro
Any 'fun' email from Stripe?
Not (yet). According to heir T&C in the UK we shouldn’t be classified as the ‘unwanted budiness’ so hopefully we should be good.
I emailed their support asking since I, too, use Stripe. This was their response:
Seems like Stripe's response varies significantly depending on the rep you speak to.
Or potentially the country of the account.
Yes Stripe is still accepting hosting businesses. I own a small hosting company. Usually I sell only cpanel shared and few vps and support services here and there through Stripe. I went to their TOS pages and checked the ban-list and could not find any mention of 'web hosting' as a banned business. I did get 5-6 chargebacks in 1 year but still they never banned me.
This seems to be a manual ban for a particular hosting company only.
To be on safer side I will be adding one more payment option, and had opened a thread on LET about it and few members had suggested some good providers.
As Clouvider stated, it may be related to the country of the account. TOSHOST is a company registered in the UK, but the owner's English is not that great. India would be considered a high risk country, maybe that has something to do with the ban.
Maybe... I emailed them from a email address not associated with any particular country or account, but I'm personally in the U.S.
We've been using stripe for a while and our chargeback ratio does seem higher there. It's like the baddies look for companies that accept stripe specifically to abuse. I haven't got a letter yet, and we don't do much Stripe volume so maybe we will remain under the radar (as long as a rep doesn't find this post
).
I used Stripe in the past, only had one chargeback but never got shutdown. My main reason I switched about 4 months ago is I was because they seem to get a little trigger happy with web hosting. I didn't want to deal with the risk so I disabled it. I moved to square and it's been great. Payment gets deposited the next day. Right now I'm using paypal and square.
or someone who can report it
We was just started using Stripe after providing them all valid documents in March 2018. And they just simply send us an email after complete $300+ transaction on 10 April 2018 by saying they can't accept our business, giving us 14 days to find another merchant.
They was mentioned in that email that they can accept us if we signup for their Atlas program by paying them $500 fee. That was kind of unacceptable, so we leave them.
Edit: Screenshot for showing that we have no disputes or risk with our transactions.
~ Shakib Khan
Square's website talks about physical card processing, how did you do online payments?
Edıt: found it, it wasn't advertised heavily.
Clearly they didn’t like the way your LLC is setup if they offered you Atlas. High risk.
Was just in contact with stripe.