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Well, I got an answer to my ticket today, that was nice. Unfortunately it didn't matter for more than two weeks already, but anyway, a kept word is always a good thing.
so, where's the statement? and the ticket replies.
This is what I received...
No statement, yet.
Sounds like NodeDeploy will be deadpooling soon.
Another statement not backed up by facts.. Way to go!
At the moment there is no reason to suggest that Kevdam, at least no more reason that you folks at Chicagovps will deadpool soon.
While it might not be set in stone, there are some serious signs showing that it might be headed that way from all the issues/complaints and lack of responses from the NodeDeploy staff.
@BradND who was once really active on here hasn't been around to answer questions as of late, @Ben1002 (formerly BenND) has changed his name for whatever reason to not display the NodeDeploy initials which suggests he might be distancing himself from the company (again, just an assumption but I don't see why it would be done unless that was one of the reasons), customers are complaining that their tickets haven't been answered in weeks/months, and others are complaining about nodes being down and so on.
These are some serious red flags that show major issues within a hosting company IMO and I think it's safe to assume that things are only going to get worse and not better from the looks of it and customers just need to be ready incase things get worse.
Things are getting far better actually. There has been a number of restructures internally including but not limited to us taking on two new full time staff members, and another announcement that is soon to come which should further cement our previous good standing back in place. If you're a customer and you have any issues or queries we will answer you via support ticket or email, do not post threads as we will not respond.
@BBTN If you have any queries, please open a support ticket and someone will deal with your concerns.
Thank you.
@BradND Please look at ticket #716040
do not post threads as we will not respond.
Actually that's a little rough when people are not getting responses to tickets, also it was ND that said they would be posting an announcement, so...... ironic much?
Where did I state that we were specifically posting it here?
@jeffery I believe this is cleared up.
In the context.
You didn't. Ben did.
Which was over a week ago. Not trying to hurt any of you guys here, but there's some people waiting for answers and I'm sure your answers will calm down the crowd.
For those that don't know, take a look at: http://www.lowendtalk.com/discussion/14894/nodedeploy-sold-to-xavvo
Well, this is a bit sad, but better if brad could no longer take care of it.
And again..
Am I the only one with problems on Hera there?
Sorry man, moved out after October incident.
Why haven't you?
@blergh_
Yep - that's exactly it. That's all I've been told despite pushing for more info.
This is just one more in a line of cockups from the DC who seem to have no clue on customer satisfaction or accountability. The last one was them dropping our vlan. When asked about it they said everything was fine and it took hours before they checked and realised we were right. No apology was forthcoming that time either.
We're looking at a few other providers (still in DE) to improve the services we can provide.
All I can say is sorry for the downtime - I assure you 100% it's out of our control at the moment until we find a suitable alternative
Yes, it is very sad to see our loyal customers be affected by their incompetence. We are indeed looking at another alternatives and we will update you should there be any news.