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how to refund from alpharacks
Hello,guys,I bought vps and shared host from alpharacks,and vps runs very slowly,I nearly wait for two hours to restart vps,this matter happened from yesterday,today I use ssh to login cost much time,and excute a command(vi /etc/.../....json) cost more than 1 minute,the json file capacity is less than 1 B,so slow.
and shared host:I can't open phpmyadmin,but in fact I can open,only need wait at least ten minutes then open,when open I can't do operate,because even click sql,it can keep loading and no any result show any more
Because of the above reasons,I don't want to use any more,their refund policy needs in 3 days,this is my 6th day,I bought via paypal,can I refund?
Comments
these things I all had put in my ticket and sent to support,but there is no solution
Well it will be hard to get a refund if it says 3 days test period. Invite them here to find a solution, we are here to help you.
thanks,dear WHT,may I ask you how to do this?Because I am first time post here> @WHT said:
Open a ticket and post the thread link.
OK,thank you,dear WHT> @WHT said:
Their policy is 3 days, you should have asked for a refund within 3 days, LET has made it very clear that they are not here to police providers practices no matter how unethical unless very extreme so you just need to live with it sorry
Thank you,dear AnthonySmith,if they can let me use fine,it's no problem,but hope so> @AnthonySmith said:
Ask for a pro-rated refund?
(●'◡'●) It's very cheap,only it's because of maybe oversale serious,so if can work fine,it's enough,ask for help this> @cheapwebdev said:
dear WHT,alpharacks refund vps thought didn't refund Gport upgrade fee,but it's kind> @WHT said:
dear AnthonySmith,I get refund of vps,I hope they can be better,this time is only bcz I can't use.How is your inception?> @AnthonySmith said:
14 day refund policy, inceptionhosting.com runs on it so I care
Oh,great,I'm interested in your shared host,may I know how long usd$7/year activity will last?> @AnthonySmith said:
If you mean the special offer here: http://inceptionhosting.com/limited-offers.html then it will be available for around another 2 weeks, still sorting out things for 2018 so not 100% sure yet.
oh I see,I think it's stable.Dear AnthonySmith,now we used sugarhosts to launch our webs,when we open in china,it's very slowly,I think we will try> @AnthonySmith said:
If you need something that's fast from china, the only thing I can recommend is @randvegeta. Won't be cheap if you want proper/a lot of china bandwidth though.
Don't use my shared hosting if you are in China, I don't accept orders from China and the UK latency is crazy to China, use a host in China or Hong Kong.
Why?
As fraudulent chargebacks are a headache at best.
Because that is how the internet works, its unlikely to ever be under 200ms from China, so the perceived performance will be terrible.
If you mean why don't I take orders from China it is because I like to sleep at night, the abuse volume is insane, the language barrier is huge and the culture to charge back first and ask for support later is very real, my services have never been more stable since I stopped taking orders from China.
oh,dear AnthonySmith,but our clients are mostly chinese,thought my friend is in india,it means we can't use?> @AnthonySmith said:
dear Aidan,is it so serious?> @Aidan said:
Then why would you want shared hosting in the UK?
Do you know what latency means?
Topquoting does not behoove a clueful client.
yes,we also consider other nodes,dear AnthonySmith,latency is uk,I ignored thisO(∩_∩)O> @AnthonySmith said:
We do HK based services and have low latency options for China if you're interested. We still have a few stock of our promotional $7 /month VPS if you're interested. But no control panel or management included, so you need to know how to handle the server yourself.
If you need Shared/Reseller hosting, we can also offer, and have a 14 day money back guarantee (minus the non-refundable portion of the payment gateway's transaction fee, and assuming you do not break our TOS and abuse the server).
Thank you,dear randvegeta,if shared host is stable I will not refund,because we use hosts in webs of companies