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I dunno. from the replies and date; seem the chargebacks are warranted. At least 3 days of no response to a ticket is a deadpool candidate. Business should be monitoring support ticket system if that is the main communication channel for customers.
PayPal dispute starts as simple communication session and becomes dispute only after it is escalated and becomes chargeback only after many days if PayPal mediates in buyer's favor and seller plays dead. PayPal dispute saves seller from chargeback fees, which occur if dispute is initiated at the CC level, so they are actually a good thing.
I contacted them and unfortunately "The wildcards are only in PHX or Amsterdam"
Great news: it's been announced IPv6 is now available in the Amsterdam location!