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VD update
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VD update

letboxletbox Member, Patron Provider
edited September 2013 in General

Oh! OK?

We are pleased to inform you that the facility migration process is almost complete. Please open a support ticket if you are still having difficulties accessing your server.

We feel that it is imperative on our part to take this opportunity to address any misinformation that has been circulating about our company. Certain parties' information, accusations, and downright wrongful and libelous comments that we have seen posted about our company are factually incorrect. We have been trying to take the high road in an effort to not stir the pot any more. However, we find that our silence is no longer an option. VolumeDrive Inc. simply migrated to a new facility, and we have tried everything in our power to bring clients back online as quickly and smoothly as humanly possible. Misinformation about past debts, abandonment and malfeasance of any kind on our part was simply a competitor's attempt to put us out of business. This migration would not have been as difficult or lengthy as it turned out to be had our competitor not blocked our access to our equipment once they found out we were moving into our own facility. A simple and efficient migration option was taken away from us by their actions. Additionally, during the first few days of our migration, our competitor chose to continue announcing our direct allocation IP prefixes as part of their network in an effort to hinder our new network capabilities. We have since been working with providers to correct this situation.

Due to the lengthier-than-expected downtime, we will be offering a credit to existing clients that wish to continue their service(s) with us. If your server is not located at the new facility, it is most likely located at our competitor's facility. Unfortunately, they have blocked our access at this time. We hope to pick up this equipment in the near future and we have most certainly not abandoned this equipment, as has been reported. If you have access to your data, we can setup a new replacement server for you free of charge.

We are excited about our new facility and the new options and services it will enable us to provide. We will be offering extremely competitive, if not the lowest, pricing in the market for colocation, dedicated hosting, cloud, reseller and VPS hosting services. In addition to very low pricing, we have increased our bandwidth, peering and network resiliency. All existing servers will be upgraded to higher bandwidth allocations. Our new network infrastructure allows us to offer additional network services (like client BGP sessions), and higher bandwidth options, including 1 Gbps unmetered service. We are now less than 6 ms from all of the major carriers and networks in the NYC metro area.

We hope that we can continue serving your needs in an economical and fair manner so that we can retain your trust. Many of you have been with us for several years and we appreciate your continued loyalty. If you wish to inquire further, please contact me personally: [email protected]

Thank You,

Comments

  • SaikuSaiku Member, Host Rep

    Lol. I wonder how long until they'll get kicked out from their current DC

  • letboxletbox Member, Patron Provider

    @Saiku said:
    Lol. I wonder how long until they'll get kicked out from their current DC

    They make me laugh when i read this part.

    we have most certainly not abandoned this equipment, as has been reported.

  • SpiritSpirit Member
    edited September 2013

    This migration would not have been as difficult or lengthy as it turned out to be had our competitor not blocked our access to our equipment once they found out we were moving into our own facility. A simple and efficient migration option was taken away from us by their actions.

    But somehow they managed to pull discs out of many servers. Yeah, right!

  • DomainBopDomainBop Member
    edited September 2013

    There's always the chance VD's story is partially true, especially when you consider how panicked Burst was acting at the beginning of that WHT thread (and Burst's gaining illegal access to VD's customer database which they claimed was given to them by a disgruntled former VD employee ) and their attempts to grab/steal as many of VD's customers as they could.

    Burst's about us page states they _"currently hosts 10000+ Dedicated Servers and Co-located machines". _

    VD had 1000 servers which means IF VD was paying their bills or even some of their bills, Burst was looking at probably up to a 10% immediate hit to revenues when VD left which would be enough to cause severe financial strain to most businesses.

    The true story probably lies somewhere between the BS and lies spouted by Burst and the BS and lies spouted by VolumeDrive during this fiasco.

  • SaikuSaiku Member, Host Rep

    "abandoned" when they certainly ran with some of the servers and left it there in Burst old DC. cool.

  • jbilohjbiloh Administrator

    How much abuse can customers really be expected to take?

  • A lot if the price is "right". The OVH KS2G thread proves that beyond any reasonable doubt.

  • @domainbop Burst is fine, 10% of someone not paying the bills is nothing anyways, besides you have to remember that's 25 some odd cabinets not pulling power, or emitting heat.

  • How can you leave 300+ servers behind and just accept your loss? I mean, come on.

  • BrianHarrisonBrianHarrison Member, Patron Provider

    Hmmm, if they "simply migrated to a new facility" then why where hundreds of servers left behind and how were many people able to get their service restored by BurstNET...

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