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Krypt.com - CAUTION - Overselling BlackFriday and NOT refunding
Guys,
First black friday casualty.
I went to buy a dedicated server from Krypt.com. Checked out via PayPal and was given email it will be ready in a few hours. All good.
About 30min later got an email saying, "Sorry all sold out. Please cancel and pick a different item. "
Sigh, contacted support and all the other offerings were rubbish. (half the ram, slower CPU).
Said, please cancel and refund. 2 hours later got an email saying, your has been cancelled and your account has been credited for another purchase.
Again, write to support saying, No, I don't want another purchase, please return the funds.
...silence....
Paypal case has been opened.
Comments
who?
Do not open PayPal case, open a case with your bank.
This deal -->> https://www.krypt.com/en/order/config/526
Which is still showing as available !!! Shocking business tactics
What is the location? Not cheap for a BF sale. They surely need to refund you since they are unable to deliver the service you ordered. They might just be doing it for everyone else filling up their PP account and issue account credits, very shady.
That's actually quite worth a call to your processor about Bait-n-Switch fraud.
Location was Los Angeles. It was good latency for me and was happy with the price (but if you know of a better value dedi in Los Angeles feel free to submit).
Unfortunately I do not, I'd open a PayPal dispute if they are not willing to deliver the service.
OK, these guys are now fraudsters.
2nd email I have sent them and asked them for a refund, not a credit. Get this back.
Dear customer,
Your Order #69757 has been cancelled per your request. Credit has been added
back to your account. Please see credit ID 99657. You can be used towards your
future orders/invoices.
Thank you,
--
Oh Radchalee
a Division of VPLS.net
Rate us at https://my.krypt.com/app/rate
I would tell them one more time (nicely) that you do not want a credit since they did not provide the product to begin with and that you want a refund and that you would like to resolve the matter without having to file a dispute.
If they don't respond or refund you afterwards then open a Paypal dispute and give Paypal all the evidence (make sure to explain that they basically pulled a bait & switch by keeping the product listed as in-stock when it's not and only giving you an account credit). If possible, try calling Paypal as well after opening the dispute because their support over the phone is usually very good.
It's bullshit that they won't provide you a direct refund especially when I visited their site awhile after you opened this thread and that server was still listed as available.
What @sin said. Although we're big fans of "Try to work it out", this is a plain case of false advertising. Tell them on no uncertain terms that the product was not provided, and you want your money back.
Oooooh Fortuna, velut luna, statu variabilis, semper crescis, et decrescis, vita detestabilis...
That name is so fake, i'm just wondering, are the scammers from India, or Vietnam?
I would guess India.
Paypal rules prevent you from doing that. You have to open the case with Paypal or risk Paypal freezing the account.
Hmm, i've done it before (once) and I was fine.
YMMV I guess.
Just charge back the shit out of them. I would have done the same with Vultr. Good thing they refunded me
That is a bit shit, sounds like a bait and switch to me.
I mean, I understand hosts giving no refund policy on yearly special available 1 day of the year in limited quantity but if they cant deliver it, thats on them.
Seems like a legitimate case for a chargeback to me, fairly sure paypal with side with you on this anyway, no need to go to your card issuer and damage your own paypal account.
When I had an issue with a purchase and I called PayPal they said to me that a dispute at your card issuer or bank does not affect your PayPal standing. It's your legal right to dispute things with PayPal and with your bank/card issuer.
I assume it's only if you select unauthorized it may affect you but if you put in a legitimate complaint to raise a dispute then it should be perfectly fine.
(This may be different in other countries but applies to the UK)
You are probably 100% correct, I only fight disputes I dont make them
I've only made about 3 disputes in my time. I've had a PayPal since 2011 if I'm not mistaken. I only dispute if it's the absolute last option available.
Chageback time.
If you paid it through PayPal then that should be your first call to get a refund rather than your bank. In the UK that should also be the advice from your bank if you tell them that is how you paid.
Just like banks PayPal is authorised and regulated by the FCA so have the same responsibilities to resolve the issue.
UPDATE: Still nothing.