Need immediate help, got this email from OVH

WSS

@Ympker said:
Make your client aware that such downtime CAN happen before he signs the contract. Atleast that's what I tell them face to face everytime (talking about my webhosting clients).

I think the majority would be wondering why they need to be in three places at once- little alone trying to wrap their head around all three being inaccessible.

Ympker

@WSS said:

@Ympker said:
Make your client aware that such downtime CAN happen before he signs the contract. Atleast that's what I tell them face to face everytime (talking about my webhosting clients).

I think the majority would be wondering why they need to be in three places at once- little alone trying to wrap their head around all three being inaccessible.

That's why I only tell them the nature of (web-)hosting and mentally prepare them for such incidents. Only if they specifically ask for my setup I explain it to them. Though they rarely ever do. Most are non geeks anyway and even less would know how to monitor their website uptime let alone notice a downtime of even a couple hours (if it happened).We're talking artists, small stores etc which only check their website when they need to (e.g. write a blog post /update) and usually stay faaar away from the techy things.

WSS

@Ympker said:
We're talking artists, small stores etc which only check their website when they need to (e.g. buy more vape) and usually stay faaar away from the mental things.

Gotcha.

Ympker

@WSS said:

@Ympker said:
We're talking artists, small stores etc which only check their website when they need to (e.g. buy more vape) and usually stay faaar away from the mental things.

Gotcha.

Aight Just wanted to make sure I do make sense at this point. Anyway there are of course scenarios where explaining downtime can get you in a real pinch.