strange issue in one of my cpanel installs

agentmishra

hello

my server ip is : 111.111.111.111
with the name as my.mother.com

i have an account in this server with ip : 222.222.222.222
the domain name is mother.com

today when i tried to access the domain, the browser says "This site can’t be reached" error

when i try to ping the domain, the command prompt gives this error "Ping request could not find host mother.com. Please check the name and try again."

when i try to login in to my server via ssh and then ping the domain, it pings properly

when i try to access the ip 222.222.222.222, in the browser, i get the error page
"http://222.222.222.222/cgi-sys/defaultwebpage.cgi"

i have checked the dns, its fine, and the subdomains hosted via the dns are working fine

when i try to check the domain through onlinetools, it shows missing ipv4. but when i try to check the dns, from within the whmpanel, the ipv4 is there

i also deleted the domain and recreated it, but still no progress

if any one has any solution to it

thanks and regards

Ympker

Any sisters?

Why not contact cPanel Support? They offer a free first time setup I think.

Ishaq

Sounds like a nameserver problem, what nameservers does the domain point to?

agentmishra

i have opened a support ticket, but thinking if any quick help would be around

my support ticket is say around 55

WebProject

have you changed anything recently on server? Have you had any error messages, like something failed to upgrade? Any error logs?

agentmishra

@Ishaq said:
Sounds like a nameserver problem, what nameservers does the domain point to?

i did some changes in the nameserver selection, but all in vain

WebProject

Ympker said: Why not contact cPanel Support? They offer a free first time setup I think.

Never thought they do change for support, as we did reported a bugs a several times and never charged for any of their mess.

agentmishra

@WebProject said:

Ympker said: Why not contact cPanel Support? They offer a free first time setup I think.

Never thought they do change for support, as we did reported a bugs a several times and never charged for any of their mess.

they have two kinds of support, normal and priority. priority support is chargable

agentmishra

@WebProject said:
have you changed anything recently on server? Have you had any error messages, like something failed to upgrade? Any error logs?

just hosted a few more domains on this server recently, but the concern is only one domain is giving such strange issue

robohost

try to clean cache in your browser and test it from other machine

24x7servermanagement

Try to restart ipaliases with below command:-

/etc/init.d/ipaliases restart

agentmishra

it was indeed to do with dnssec

but the config is still under observation...

let see...