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Is this HDD warranty problem?
TL;DR;
Is this SMART result a possibility for warranty exchange?
smartctl 6.6 2016-05-31 r4324 [x86_64-linux-4.10.0-32-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: HGST Deskstar NAS
Device Model: HGST HDN724040ALE640
Serial Number: PK1334PCJYE48S
LU WWN Device Id: 5 000cca 24ce98f16
Firmware Version: MJAOA5E0
User Capacity: 4,000,787,030,016 bytes [4.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 4
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Mon Aug 14 07:12:52 2017 EEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 24) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off supp ort.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 575) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_ FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
2 Throughput_Performance 0x0005 136 136 054 Pre-fail Offline - 80
3 Spin_Up_Time 0x0007 142 142 024 Pre-fail Always - 542 (Average 542)
4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 97
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 119 119 020 Pre-fail Offline - 35
9 Power_On_Hours 0x0012 099 099 000 Old_age Always - 13734
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 40
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 428
193 Load_Cycle_Count 0x0012 100 100 000 Old_age Always - 428
194 Temperature_Celsius 0x0002 125 125 000 Old_age Always - 48 (Min/Max 25/59)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 2164
SMART Error Log Version: 1
ATA Error Count: 2537 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 2537 occurred at disk power-on lifetime: 13082 hours (545 days + 2 hours)
When the command that caused the error occurred, the device was active or idle .
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 58 40 25 ad 01 Error: ICRC, ABRT at LBA = 0x01ad2540 = 28124480
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 68 40 30 25 ad 40 00 03:24:41.826 WRITE FPDMA QUEUED
ef 10 02 00 00 00 a0 00 03:24:41.826 SET FEATURES [Enable SATA feature]
27 00 00 00 00 00 e0 00 03:24:41.826 READ NATIVE MAX ADDRESS EXT [OBS-AC S-3]
ec 00 00 00 00 00 a0 00 03:24:41.824 IDENTIFY DEVICE
ef 03 42 00 00 00 a0 00 03:24:41.824 SET FEATURES [Set transfer mode]
Error 2536 occurred at disk power-on lifetime: 13082 hours (545 days + 2 hours)
When the command that caused the error occurred, the device was active or idle .
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 08 90 25 ad 01 Error: ICRC, ABRT at LBA = 0x01ad2590 = 28124560
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 68 28 30 25 ad 40 00 03:24:41.471 WRITE FPDMA QUEUED
ef 10 02 00 00 00 a0 00 03:24:41.471 SET FEATURES [Enable SATA feature]
27 00 00 00 00 00 e0 00 03:24:41.471 READ NATIVE MAX ADDRESS EXT [OBS-AC S-3]
ec 00 00 00 00 00 a0 00 03:24:41.470 IDENTIFY DEVICE
ef 03 42 00 00 00 a0 00 03:24:41.469 SET FEATURES [Set transfer mode]
Error 2535 occurred at disk power-on lifetime: 13082 hours (545 days + 2 hours)
When the command that caused the error occurred, the device was active or idle .
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 18 80 25 ad 01 Error: ICRC, ABRT at LBA = 0x01ad2580 = 28124544
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 68 a0 30 25 ad 40 00 03:24:41.117 WRITE FPDMA QUEUED
ef 10 02 00 00 00 a0 00 03:24:41.117 SET FEATURES [Enable SATA feature]
27 00 00 00 00 00 e0 00 03:24:41.117 READ NATIVE MAX ADDRESS EXT [OBS-AC S-3]
ec 00 00 00 00 00 a0 00 03:24:41.115 IDENTIFY DEVICE
ef 03 42 00 00 00 a0 00 03:24:41.115 SET FEATURES [Set transfer mode]
Error 2534 occurred at disk power-on lifetime: 13082 hours (545 days + 2 hours)
When the command that caused the error occurred, the device was active or idle .
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 08 90 25 ad 01 Error: ICRC, ABRT at LBA = 0x01ad2590 = 28124560
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 68 88 30 25 ad 40 00 03:24:40.764 WRITE FPDMA QUEUED
ef 10 02 00 00 00 a0 00 03:24:40.764 SET FEATURES [Enable SATA feature]
27 00 00 00 00 00 e0 00 03:24:40.764 READ NATIVE MAX ADDRESS EXT [OBS-AC S-3]
ec 00 00 00 00 00 a0 00 03:24:40.762 IDENTIFY DEVICE
ef 03 42 00 00 00 a0 00 03:24:40.762 SET FEATURES [Set transfer mode]
Error 2533 occurred at disk power-on lifetime: 13082 hours (545 days + 2 hours)
When the command that caused the error occurred, the device was active or idle .
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 38 60 25 ad 01 Error: ICRC, ABRT at LBA = 0x01ad2560 = 28124512
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
61 68 68 30 25 ad 40 00 03:24:40.413 WRITE FPDMA QUEUED
ef 10 02 00 00 00 a0 00 03:24:40.413 SET FEATURES [Enable SATA feature]
27 00 00 00 00 00 e0 00 03:24:40.413 READ NATIVE MAX ADDRESS EXT [OBS-AC S-3]
ec 00 00 00 00 00 a0 00 03:24:40.411 IDENTIFY DEVICE
ef 03 42 00 00 00 a0 00 03:24:40.411 SET FEATURES [Set transfer mode]
SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
In my home server I have (had) this 4TB HGST HDD. It was running a Windows Server 2012 (digispark version). At first I had only like 1,5TB partitioned and other was free. Some day I wanted some more space, and it started failing. I had no time to check what was wrong and did not care too much. Did not use more space.
One sad day when Windows wanted to install updates, I restarted the server. It did not boot anymore. There was corruption in boot. So I tried to add new partition and install ubuntu (since my digispark license was not valid anymore for installation). Installing ubuntu failed several times, so I found my old 1.5TB Seagate HDD and installed ubuntu there. I took all the virtual machine images out of the 4TB HDD and changed them to KVM images. Sadly, windows virtual machines don't start anymore (I guess because they are of generation 2 [again, did not have too much time to investigate]). But my main VMs are running fine on KVM. Yesterday I finally got some time to backup everything out from the 4TB HDD and prepare it for warranty check. I ran
shred -v -n1 -z /dev/sda
And I was willing to find more errors on the same sectors that had failed before. I was surprised, that there were no errors, and as you can see in the SMART log, Power_On_Hours is 13734, but the last error logged is at 13082 hours. Does this mean that the HDD is ok or should I still send it to the warranty check?
Comments
Sorry, I don't find the way to mark all the SMART log as a "code", can someone comment how to do that? (I am kind of new here)
Wrap the SMART output in < pre > < /pre > - obviously remove the spaces.
You could have wrapped that code wrapper into code tags like
```
```
```
Inception?
```
Not sure
Thanks, I wrapped the SMART output with pre tag, so now it looks better. Now back to the main question, does anyone know how should I proceed? Should I send it to the warranty check, or should I keep it as it is?
You should add raw values from smart...
Also, errors look like OS was trying to switch sata modes... may be try changing cable?
Long test it and see if it passes or not.
Could you offer some tool how to test the HDD?
@MrEd with smartctl
@MagicalTrain thanks, the test is already running