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[M2Host] Poor Support
Hi guys. I am not a client of them, but one friend mentioned them, so I went to check.
Poorest live chat ever...
info: Please wait for a site operator to respond. info: You are now chatting with 'M2Host - LiveHelp' M2Host - LiveHelp: Welcome to our real-time support chat. My Name is Joana Chan. How can I help you today ? Radi: Do you have refund policy M2Host - LiveHelp: Yes M2Host - LiveHelp: With all hosting plans you get 30 Day Money Back Guarantee. We are so confident about our services that If you are not satisfied with our services we will give you full refund within 30 days of signup. Radi: ok Radi: I am interested in what virtualization are the Linux and Windows VPS plans running M2Host - LiveHelp: Let me know which hosting plan you wish to buy M2Host - LiveHelp: So that I will guide you through Radi: I am interested to ask what virtualization are the VPS plans running Radi: KVM/HVM Radi: Xen PV, OVZ? Radi: what M2Host - LiveHelp: We do not provide virtualization in our VPS server hositng plans M2Host - LiveHelp: hosting* plans Radi: but they are Virtual Private serverS? M2Host - LiveHelp: If you want to run virtualization you can go for our dedicated server M2Host - LiveHelp: Hosting plan Radi: what Virtualization technology are they runnig Radi: what type of VPS I get? KVM/XEN PV/XEN HVM/OPENVZ? M2Host - LiveHelp: I am not sure you about your issue M2Host - LiveHelp: Please place ticket to sales department Radi: ok M2Host - LiveHelp: Sales department will update you through the same ticket. Radi: What is the control panel? M2Host - LiveHelp: CPanel/WHM on Linux hositng plans Radi: not the cPanel, but the one I control my VPS with M2Host - LiveHelp: And on windows hosting plan we do provide plesk panel Radi: do the: start/stop/restart functions M2Host - LiveHelp: On VPS server we provide full root SSH access to our clients Radi: I am not asking for SSH, but for the control panel Radi: that I can /star/stop/restart my VPS with M2Host - LiveHelp: We do not have custom plans M2Host - LiveHelp: For VPS server M2Host - LiveHelp: We do provide WHM Radi: omg Radi: How can I reinstall my VPS? M2Host - LiveHelp: Through which you can start/stop the service for your VPS Radi: How can I reinstall my VPS os? M2Host - LiveHelp: You can reinstall OS on dedicated server hosting plan only Radi: Ok thank you. Sorry, but I won't be buying. M2Host - LiveHelp: You can go for our Dedicated server hosting plan M2Host - LiveHelp: Where you can reinstall OS Radi: Thanks for the information. Radi: Enjoy your day. M2Host - LiveHelp: Thank you for using m2host Live Chat service. M2Host - LiveHelp: Thank you for chatting. Good-bye. Radi: Bye.M2Host - LiveHelp: Thank you for chatting. Good-bye.
Noobs...
Comments
Oh my lord...
I had webhosting with them a few years ago, it was terrible
It's good, they actually provisioned you and didn't scam you.
I sort of got an actual response.
OMG!!!
I think she just chose one from the ones you gave.
Oh well...
Thats horrible
Well, they don't sell VPSes as VPSes in the sense that they provide a virtually dedicated server like we're used to on LET/LEB. They provide VPSes just for hosting with cPanel/WHM. That's why they don't have a VPS management console like Soluc etc. As they say on their website: "What we mean by mini server, is that each VPS hosting plan is an independent split-section of a dedicated server.".
My comment or them?
Their live chat, formatting is messed up.
No comments, Now I think I should Look for a job as Live Chat support staff.
Just Kidding.......
BTW, its really poor that the guy don't know about VPS or things other then Shared Hosting.................
What a joke.
At least he knows about the dedicated servers too.
Why should he/she? They are just selling shared hosting and dedicated servers. They do not sell VPSes in that sense they are bespoken here on LET/LEB.
I had a try with their live chat, and got a different answer this time.. XEN
Different agent xD.
"Fully Managed" lol.
Do you understand that live chat is outsourced too?
And that matters because...?
I suppose because if it is outsourced it is supposed to be of poor quality/have no clue.
Actually, it depends. Microsoft's phone support is outsourced too, at times is pretty good, I managed to learn things in the past from them.
Outsourced live chat support could be the result for the crappy responses.
I have no issues, if the quality of the live chat was good, paying them a weekly salary and spending more money on the outsourced Level 1 staff
Some hosts have no Live Chat... just saying..