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did you open a ticket ? how many hours down ?
Yes, I do.
more than 1 hour
down 2 hrs, 12 mins
Shared LV 02?
When I'm purchasing downtime, I prefer mine dedicated.
thanks for confirming it
yes
yeah, lv-shared02.
gives 404 on http.
https gives ERR_SSL_PROTOCOL_ERROR
Same here. 404 error.
I had the same downtime from 2 months and decided to move to a Dedicated Server, never risk your business and put it on a oversoled cheap company.
Value your customers.
I don't hosted any customer, few low traffic WP site
Sorry, looking through that now.
With the holidays we're running a bit low on staff.
Should have it figured out in the next few.
Francisco
That should get you going. cPanel generated a bad httpd.conf it seems which litespeed ignores:
httpd_ls_bak: Syntax error on line 751604 of /etc/apache2/conf/httpd.conf: 2.244.94.16:80> directive missing closing '>'
Since Litespeed doesn't crash cPanel doesn't automatically fire off a rebuild.
I've forced a rebuild and it looks like PHP is happily moving along.
We have plenty of nodes and plenty of users on them. I discussed the litespeed issues we've had in great detail and Litespeed confirmed, and patched them, a little over a month ago. I've not seen the option to make Litespeed crash if it reads a bad configuration, I'd assume that goes against its preferred action.
lv-shared02's one of more stable nodes and has over a year of uptime. Minus this hitch and the one where we had to move up to EasyApache 4 for a basis, we'll go literal months and months where we see absolutely nothing going on.
With more and more SSL's getting issued there's times where multiple processes are modifying the httpd.conf file so a failed generation happens. Sometimes users see this as an SSL not applying right away or things like that which sucks, but usually it doesn't do a complete rip down like this update did.
Francisco
Get a slice
A good solution but for many users that's not possible with cPanel being $11/month alone.
It's a fluke issue, I pasted the error above. A simple /scripts/rebuildhttpdconf got things going again, but doing this as a cron or something like that just turns into Litespeed constantly restarting.
Francisco
line 751604... omg. Fwiw my site there seems to be up now. I don't know if it was down earlier or which node it's on.
It adds up quick. A single domain can be 50 or more lines once you get SSL's and all that in there. Some users have a hundred or two sub domains.
Francisco
Gotta give us some stats of all the BuyShared servers now :-)
No wonder it's slowing down
We keep them pretty standard. 24 CPU threads at around 2Ghz, 64GB+ RAM, and 4 x 1TB SSD's.
If you're having a slow down by all means let me know. We recently rolled out our new anti-wordpress bruteforce system which has cut down CPU load by over 30% on most of our nodes, some even more (namely the 'Shared' plans).
Francisco
Actually downtime happens! Your company is no where in the same class as buyvm.
Yes but clearly the price performance ratio of virtual downtime is lots better.
What is that?!
Pretty impressive. Slightly offtopic, does this mean every time you add a domain, you have to perform a litespeed restart? How does the server handle any requests in progress (such as file download or a form being posted)?
my servers only down when I restart to upgrade the kernel for less than 1m maybe every 2 months or whenever cpanel create upgrades.... also I dont use litespeed because it has many problems with cloudlinux and ssl , and I use auto ssl free from cpanel and without any plugins for all of my customers by default , there are good alternative for litespeed that you have to try.
It's kinda like a captcha when you try to hit wp-login.php on our servers, it looks like https://dev.cpanelplatform.com/wp-login.php
The bots aren't smart enough to get around it so theres none of the PHP load of them hammering/browsing/etc.
Litespeed forks a new parent process that loads the new configuration while the old process handles requests. Once it's done loading, the old master process falls off. It's all seamless now that they addressed the graceful restart fixes.
Apache isn't so kind to it. Reloading a large configuration file can take 10 - 30 seconds of pure downtime while it parses it.
Obviously smaller nodes would address that issue, but then you're dealing with a daunting amount of license fees. If you charge high prices for fully managed shared then it won't matter, but in the budget stuff? Bigger nodes are the only way to do it while offering litespeed/etc.
Francisco
I wonder if there are other alternative web servers that could deal with this, or if Apache could be made to load the config file in a separate thread or something like that.
Yeah, Litespeed is the only supported alternative, and it's a great web server. We definitely recommend it.
Try this Free!!
https://engintron.com/
Nginx® is a powerful open source web server that was built to scale websites to millions of visitors. cPanel® is the leading hosting control panel worldwide.
Engintron for cPanel/WHM is the easiest way to integrate Nginx on your cPanel/WHM server.
Engintron will improve the performance & web serving capacity of your server, while reducing CPU/RAM load at the same time. It does that by installing & configuring the popular Nginx webserver to act as a reverse caching proxy for static files (like CSS, JS, images etc.) with an additional micro-cache layer to significantly improve performance for dynamic content generated by CMSs like WordPress, Joomla or Drupal as well as forum software like vBulletin, phpBB, SMF, IPB or e-commerce solutions like Magento, OpenCart, PrestaShop and others.
Great. @Jorbox when you find a way for it to support native .htaccess you can start making such recommendations.
Of course even if you do, cPanel doesn't support it, so you're on your own with a closed source code application that you have no control over, including on updates.
edit: oh it's not even a web server, it's a reverse proxy plugin you refer to here. That's such an Apache replacement that requires... Apache to run.
I've been running Engintron Nginx for a few months with some impressive results and it it supports all .htaccess rules and HTTPS also Cloudflare. I had switched to Litespeed to do some benchmarking and found that Nginx actually performed better for load times, and compression. Not to mention it's 100% free!