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Comments
Most of your orders are come from China I guess. You promo was post on a magic Chinese blog called "91xxx" when you post on LET, that blog has tons of traffic every day, so many people ordered your service,
For Chinese customers, especially who use them for proxy servers, good connection is a must. Many people bought that from you , run some test, found out HGC is not that good to China, so they want the money back ,
no.. the host usually hasn't done anything wrong so I do not bother.
HGC is actually pretty good for China. It's not as good as pure CT of course, but that's just crazy to include such BW for any service unless people are willing to pay for that privilege.
Which website published the offer?
I am Indonesian. I have bought a few vps from various provider. Not even once I am flagged. It's not really hard for me to signup anywhere.
And what is with China anyway.
No. Computer and Internet in China is quite popular even more than the US. Most of these people buy vps to bypass the firewall, and some of them wants vps for private torrent. Almost no one buy vps for learning things as it's so easy to manage a Linux distro in their own computer. The market is great but most of the Chinese customers would prefer rapid connection to China or large storage with DMAC ignored vps.
All the time, for all different types of services, I wish they didn't bother.
There is some QoS from China to HGC. Speed limit or something.
I dont mean you limit the speed. It is HGC's problem.
I've done that in a couple of occasions (signing up then canceling almost immediately), and it was because the service didn't meet my expectations.
For example, a dedicated server which failed every attempt to install CentOS 7 on it, or a shared hosting service where I could ssh in but not run anything useful to me like git or rsync.
I didn't ask for refunds as the TOS of those services were clear on that point.
I'm sure there is some sort of traffic management. But our contract with them actually guarantees a certain level of performance (SLA) and we've seen pretty good performance for all the major cities in China.
At least for multi-threaded transfers, the throughput that can be achieved is pretty high. Fastest single-threaded transfer I've seen is about 200MBit/s. But that's far from a guarantee.
Some do it for the fun of it.
If the service / server don't please me right away then I usually wait a couple of weeks to judge of the whole thing. Then, if it's really that bad I press the "Cancel button".
So, no, I've never cancelled right away after ordering ;-)
This is why you need to have a really good FAQ, speed tests, ping test, so no excuses come up after purchase. My terms are absolutely no refund, all sales are final, you just slap paypal with your terms and they should win the case for you.
Should be 50% of the population is below MEDIAN intelligence
I don't do that sort of thing, I don't like doing that sort of thing, I paid for it so I'll use it until the next invoice and cancel it than. I don't think hosters should get that kind of crap and lose money. I did order VPSs before that were terrible and I just put something on it to idle and leave it until next month and get rid of it.
Question to people who hate people from China signing up: so you'll block people from China from signing up, what if people who sign up aren't living in China but are Chinese, how do you treat them? Just curious.
I'm sure it was a hardware issue ;-).