Zxhost ticket no reply, vps pend for a week

wechat010

Last week I bought a vps from zxhost, Now status is still pending. So I open a ticket, but still no reply !

pbgben

Flagged for fraud perhaps?

Rhys

Tagging @AshleyUk to make sure they see this. You most likely got flagged as fraud and went unnoticed.

wechat010

@Rhys said:
Tagging @AshleyUk to make sure they see this. You most likely got flagged as fraud and went unnoticed.

Thanks. But I don't know why they don't reply my ticket...

doghouch

@pbgben said:
Flagged for fraud perhaps?

Invalid hostname? I remember WHMCS allowing bad hostnames through, causing automated creation to fail.

MikeA

@doghouch said:

@pbgben said:
Flagged for fraud perhaps?

Invalid hostname? I remember WHMCS allowing bad hostnames through, causing automated creation to fail.

Possibly, but if so host should have seen the "Automatic Setup Failed" e-mail.

AshleyUk

Order was stuck in a pending state (user selected no OS), the ticket was replied and users service manually setup.

wechat010

@AshleyUk said:
Order was stuck in a pending state (user selected no OS), the ticket was replied and users service manually setup.

So can you give me I link how I can manually setup?

wechat010

@wechat010 said:

@AshleyUk said:
Order was stuck in a pending state (user selected no OS), the ticket was replied and users service manually setup.

So can you give me I link how I can manually setup?

AshleyUk

@wechat010 said:

@wechat010 said:

@AshleyUk said:
Order was stuck in a pending state (user selected no OS), the ticket was replied and users service manually setup.

So can you give me I link how I can manually setup?

As per the above reply your VM was setup and active, I have resent your login details.

a3Bren

@AshleyUk clientarea down?

Falzo

@a3Bren said:
@AshleyUk clientarea down?

just checked, https://billing.zxhost.co.uk/clientarea.php is reachable from here...

netpioneer

@AshleyUk: Could you please take a look: pending ~26h (ticket #738627). I guess the hostname was invalid (too short). Sorry for the inconvenience. Thanks.

a3Bren

@Falzo said:

@a3Bren said:
@AshleyUk clientarea down?

just checked, https://billing.zxhost.co.uk/clientarea.php is reachable from here...

clientarea?action=productdetails stuck very a long time here.
I managed to open it via a proxy.