Slow Speed on Online.net to Asia and US

dewaforex

Hi,

I have server from last deal (LT DEALS 1701.2)
But seem the speed is worst to outside europe.
I created a ticket to them asking about this (539811).
They reply in just a couple minutes.
I give them speedtest result

speedtest --server 4044
Retrieving speedtest.net configuration...
Testing from Online.net (195.154.x.x)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by SoftLayer Technologies, Inc. (Singapore) [10732.95 km]: 325.169 ms
Testing download speed................................................................................
Download: 18.57 Mbit/s
Testing upload speed................................................................................................
Upload: 16.30 Mbit/s

speedtest --server 7582
Retrieving speedtest.net configuration...
Testing from Online.net (195.154.x.x)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by PT. Telekomunikasi Indonesia (Jakarta) [11581.85 km]: 617.393 ms
Testing download speed................................................................................
Download: 30.58 Mbit/s
Testing upload speed................................................................................................
Upload: 4.50 Mbit/s

speedtest.net configuration...
Testing from Online.net (195.154.x.x)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Maxis (Kuala Lumpur) [10425.32 km]: 375.664 ms
Testing download speed................................................................................
Download: 11.03 Mbit/s
Testing upload speed................................................................................................
Upload: 18.12 Mbit/s

The support reply me with need addition information about MTR and iperf3.
I give them with the result same with speedtest that are slow speed except to online.net

iperf3 -c iperf.biznetnetworks.com -R
Connecting to host iperf.biznetnetworks.com, port 5201
Reverse mode, remote host iperf.biznetnetworks.com is sending
[ 4] local 195.154.x.x port 49428 connected to 203.142.69.190 port 5201
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 130 KBytes 1.07 Mbits/sec
[ 4] 1.00-2.00 sec 318 KBytes 2.61 Mbits/sec
[ 4] 2.00-3.00 sec 700 KBytes 5.73 Mbits/sec
[ 4] 3.00-4.00 sec 1.99 MBytes 16.7 Mbits/sec
[ 4] 4.00-5.00 sec 3.50 MBytes 29.3 Mbits/sec
[ 4] 5.00-6.00 sec 773 KBytes 6.34 Mbits/sec
[ 4] 6.00-7.00 sec 594 KBytes 4.87 Mbits/sec
[ 4] 7.00-8.00 sec 650 KBytes 5.33 Mbits/sec
[ 4] 8.00-9.00 sec 525 KBytes 4.30 Mbits/sec
[ 4] 9.00-10.00 sec 676 KBytes 5.54 Mbits/sec

---

[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 13.2 MBytes 11.1 Mbits/sec 20 sender
[ 4] 0.00-10.00 sec 10.0 MBytes 8.39 Mbits/sec receiver

iperf Done.

iperf3 -c iperf.he.net -R
Connecting to host iperf.he.net, port 5201
Reverse mode, remote host iperf.he.net is sending
[ 4] local 195.154.x.x port 55418 connected to 216.218.227.10 port 5201
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 1.14 MBytes 9.54 Mbits/sec
[ 4] 1.00-2.00 sec 2.18 MBytes 18.3 Mbits/sec
[ 4] 2.00-3.00 sec 2.71 MBytes 22.7 Mbits/sec
[ 4] 3.00-4.00 sec 2.72 MBytes 22.8 Mbits/sec
[ 4] 4.00-5.00 sec 2.94 MBytes 24.7 Mbits/sec
[ 4] 5.00-6.00 sec 2.91 MBytes 24.4 Mbits/sec
[ 4] 6.00-7.00 sec 2.92 MBytes 24.5 Mbits/sec
[ 4] 7.00-8.00 sec 2.97 MBytes 24.9 Mbits/sec
[ 4] 8.00-9.00 sec 2.90 MBytes 24.3 Mbits/sec
[ 4] 9.00-10.00 sec 3.15 MBytes 26.4 Mbits/sec

---

[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 28.0 MBytes 23.5 Mbits/sec 23 sender
[ 4] 0.00-10.00 sec 27.0 MBytes 22.7 Mbits/sec receiver

iperf Done.

But in the end they just take down me by saying "In that case it will not be possible to investigate further on our side."
So what for I give them all that information if in the end no solutions.

Any one with same experience with online.net at Datacenter: DC3, Room: 4 4-5, Rack: D19, Block: A, Position: 8 ??

Thank you

bluesega

Well what did you expect? Think online.net isn't known for best Asia peering
https://www.peeringdb.com/net/120 (at least think that they are this one) - according to this, they don't peer directly to Asia at all, so it should route via America.

If you want more PoP's in Asia while staying in France, recommend you to use OVH.

dewaforex

@bluesega said:
Well what did you expect? Think online.net isn't known for best Asia peering
https://www.peeringdb.com/net/120 (at least think that they are this one) - according to this, they don't peer directly to Asia at all, so it should route via America.

If you want more PoP's in Asia while staying in France, recommend you to use OVH.

I had old server LT2014 before and the speed is better than LT2017 that's why I asking this to support.

The price that are same with online.net is soyoustart but the cheapest plan is out of stock for now.
OVH is out off my budget

bluesega

Probably in DC2? Heard it generally performs better than DC3, so this might affect your's as well?

rm_

dewaforex said: In that case it will not be possible to investigate further on our side.

I guess that's due to you not providing the mtr result as requested. They can only investigate when knowing the routes, not just some speedtest numbers.

dewaforex

@bluesega said:
Probably in DC2? Heard it generally performs better than DC3, so this might affect your's as well?

Yeah in DC2.

@rm_ said:
I guess that's due to you not providing the mtr result as requested. They can only investigate when knowing the routes, not just some speedtest numbers.

I included the MTR too just not I post in here
This is the MTR that I seent to them

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| No response from host - 100 | 27 | 0 | 0 | 0 | 0 | 0 |
| 192.168.1.1 - 0 | 136 | 136 | 1 | 5 | 51 | 6 |
|1.static.118-96-200.astinet.telkom.net.id - 0 | 136 | 136 | 2 | 10 | 126 | 6 |
| 125.160.0.245 - 2 | 128 | 126 | 2 | 11 | 127 | 3 |
| 180.252.3.229 - 2 | 128 | 126 | 2 | 10 | 125 | 4 |
| 180.240.193.214 - 2 | 128 | 126 | 21 | 29 | 113 | 25 |
| 180.240.193.213 - 2 | 128 | 126 | 20 | 27 | 101 | 23 |
| 122.192.240.180.in-addr.arpa - 2 | 128 | 126 | 193 | 206 | 370 | 260 |
|te0-10-0-5-8.agr41.fra03.atlas.cogentco.com - 2 | 128 | 126 | 263 | 270 | 379 | 263 |
| be3187.ccr42.fra03.atlas.cogentco.com - 2 | 128 | 126 | 267 | 274 | 379 | 270 |
| be2800.ccr42.par01.atlas.cogentco.com - 2 | 128 | 126 | 259 | 264 | 360 | 260 |
| be3184.ccr31.par04.atlas.cogentco.com - 2 | 128 | 126 | 262 | 269 | 379 | 263 |
|be3190.rcr21.b022890-0.par04.atlas.cogentco.com - 2 | 128 | 126 | 264 | 271 | 379 | 265 |
| online.demarc.cogentco.com - 5 | 117 | 112 | 0 | 211 | 315 | 206 |
| 45x-s45-1-a9k2.dc3.poneytelecom.eu - 22 | 73 | 57 | 0 | 219 | 252 | 215 |
| x.y.com - 4 | 116 | 112 | 205 | 216 | 274 | 206 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

dewaforex

Latency is around 220ms so I assume have direct link to europe as if go to US will be around 280ms and up

overclock

That is normal, cuz Online is in EU.

sibaper

@dewaforex

their FR location slow as turtle

 6% [==>                                               ] 6,691,923   31.0KB/s  eta 30m 5s ^C

AMS a lot faster. I able to get 9 MB/s to Linode and 4 MB/s to my home (max out my connection).

chocolateshirt

use dedicated server hosted at quadranet, they have very good network to Indonesia

bluesega

@sibaper said:
@dewaforex

their FR location slow as turtle

>  6% [==>                                               ] 6,691,923   31.0KB/s  eta 30m 5s ^C
> 
> 

AMS a lot faster. I able to get 9 MB/s to Linode and 4 MB/s to my home (max out my connection).

AMS performs just as bad. Friends of mine have servers at DC2, and as for myself had servers at AMS and DC3. Never had luck with them, Ridiculous speeds of about 2,5mb/s from AMS to Germany at max (compared: LeaseWeb: 30,2mb/s and i3d: 31,0mb/s, both with testfiles offered by them), France also in DC3 didn't perform too well (6mb/s) while DC2 went about 28,4mb/s. Either it's me always having no luck, or their DC3/AMS just performd awfully outside their countries.

sibaper

@bluesaga depend on your country (peering) from us (indonesia) ams much better.

since he's from Indonesia that why I say AMS better

UrDN

There is no traceroute in the first post, however it is quite possible that the traffic is going through overloaded routes. Links between DC3 and Amsterdam are currently at capacity.

New links are supposed to be added in the upcoming weeks.

UrDN

@dewaforex said:
I included the MTR too just not I post in here
This is the MTR that I seent to them

Your ISP is biznetnetworks.com ?

I am getting very different paths when using their public looking glass. Could you provide the IP of the gateway that your server is using at online.net ?

UrDN

$ iperf3 -c iperf.biznetnetworks.com -i 10 -t 60 -4
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-60.00  sec   588 MBytes  82.3 Mbits/sec  784             sender
[  4]   0.00-60.00  sec   587 MBytes  82.1 Mbits/sec                  receiver

$ iperf3 -c iperf.biznetnetworks.com -i 10 -t 60 -4 -R
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-60.00  sec   168 MBytes  23.5 Mbits/sec   10             sender
[  4]   0.00-60.00  sec   166 MBytes  23.2 Mbits/sec                  receiver

That's indeed pretty poor, but I would not consider this reliable as it seems that the link speed of the host is only 100 Mbit/s. I have also received several "server is busy".

That is what I have obtained with our network:

$ iperf3 -c iperf.biznetnetworks.com -i 10 -t 60 -4 -R
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-60.00  sec   162 MBytes  22.6 Mbits/sec   15             sender
[  4]   0.00-60.00  sec   160 MBytes  22.4 Mbits/sec                  receiver

Then from another network:

$ iperf3 -c iperf.biznetnetworks.com -i 10 -t 60 -4 -R
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-60.00  sec   155 MBytes  21.7 Mbits/sec  151             sender
[  4]   0.00-60.00  sec   152 MBytes  21.3 Mbits/sec                  receiver

I think we can conclude that the tests are flawed because of the iperf3 server not being reliable.

Also, http://noc.biznetnetworks.com/lg/ shows a very different path:

  1 jkt-gs-1.biznetnetworks.com (182.253.187.2) 12 msec 16 msec 12 msec
  2 nl-ams-ix.biznetnetworks.com (182.253.187.234) 188 msec 192 msec 192 msec
  3 80.249.212.93 [AS 1200] 192 msec 192 msec 188 msec
  4 bb1-ams1-bb1.dc3.poneytelecom.eu (195.154.1.217) [AS 12876] 204 msec
    bb1-ams1-bb2.dc3.poneytelecom.eu (195.154.1.221) [AS 12876] 204 msec 204 msec

Also, what you have to know is that the cheap servers at online.net are not benefiting of the same routing as the more expensive ones. The traffic of cheap servers is voluntarily routed through cheap routes such as AS174 (cogentco).

dewaforex

@sibaper said:
@dewaforex

their FR location slow as turtle

>  6% [==>                                               ] 6,691,923   31.0KB/s  eta 30m 5s ^C
> 
> 

AMS a lot faster. I able to get 9 MB/s to Linode and 4 MB/s to my home (max out my connection).

What provider with same price and spec in AMS if you can share it?

@UrDN said:

@dewaforex said:
I included the MTR too just not I post in here
This is the MTR that I seent to them

Your ISP is biznetnetworks.com ?

I am getting very different paths when using their public looking glass. Could you provide the IP of the gateway that your server is using at online.net ?

I'm using Indihome

for iperf3, you should read their website.

iPerf3 servers will only allow one iPerf connection at a time. Multiple tests at the same time is not supported. If a test is in progress, the following message is displayed: "iperf3: error - the server is busy running a test. try again later"

so iperf3 test should be reliable

I just bought soyoustart server in canada as that's only available yesterday.
the latency is around 240ms bigger than online.net

still messing around with the server now, don't know better BHS or FRA location for soyoustart but what I know is online.net can reach 1Gbps and so you start just 250Mbps

UrDN

dewaforex said: so iperf3 test should be reliable

As you can see in the previous post, it is not. Because despite testing from different locations the results are always pretty similar.

Is Indihome promising a certain bandwidth? I'd rather setup the iperf server there.

Also, I would not expect reliability in Indonesia.

muratai

I used to get very good speeds between online.net and singapore digitalocean. Now, it sucks bigtime. Digitalocean did best to change routing but online.net still uses old routing via pccw and speed is like 30-50 kilobytes/sec (singapore downloads from online.net france dc)

I tried to tell problem to Online.net via ticket but they don't help. Digitalocean is okay to change router for a customer with 5 usd vps, but online.net doesn't even fix routing problem while I'm a paying customer for 2 servers in total 236 eur/month.

hawkjohn7

@UrDN said:

dewaforex said: so iperf3 test should be reliable

As you can see in the previous post, it is not. Because despite testing from different locations the results are always pretty similar.

Is Indihome promising a certain bandwidth? I'd rather setup the iperf server there.

Also, I would not expect reliability in Indonesia.

In my Indonesia area, online.net is good. Around 200ms for ping. Speed around 20mbps with XL provider

sibaper

dewaforex said: What provider with same price and spec in AMS if you can share it?

similiar price IDK, Online.net AMS faster than their FR DC.

hawkjohn7 said: In my Indonesia area, online.net is good. Around 200ms for ping. Speed around 20mbps with XL provider

depend on which DC right?

From Moratelindo

PING ping.online.net (62.210.18.40) 56(84) bytes of data.
64 bytes from ping.online.net (62.210.18.40): icmp_seq=1 ttl=51 time=212 ms
64 bytes from ping.online.net (62.210.18.40): icmp_seq=2 ttl=51 time=213 ms
64 bytes from ping.online.net (62.210.18.40): icmp_seq=3 ttl=51 time=212 ms
64 bytes from ping.online.net (62.210.18.40): icmp_seq=4 ttl=51 time=213 ms
64 bytes from ping.online.net (62.210.18.40): icmp_seq=5 ttl=51 time=212 ms

--- ping.online.net ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4005ms
rtt min/avg/max/mdev = 212.605/212.958/213.429/0.337 ms
PING ping-ams1.online.net (163.172.208.7) 56(84) bytes of data.
64 bytes from 163.172.208.7 (163.172.208.7): icmp_seq=1 ttl=51 time=207 ms
64 bytes from 163.172.208.7 (163.172.208.7): icmp_seq=2 ttl=51 time=206 ms
64 bytes from 163.172.208.7 (163.172.208.7): icmp_seq=3 ttl=51 time=206 ms
64 bytes from 163.172.208.7 (163.172.208.7): icmp_seq=4 ttl=51 time=206 ms
64 bytes from 163.172.208.7 (163.172.208.7): icmp_seq=5 ttl=51 time=206 ms

--- ping-ams1.online.net ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4002ms
rtt min/avg/max/mdev = 206.143/206.612/207.664/0.678 ms

dewaforex

@UrDN said:

dewaforex said: so iperf3 test should be reliable

As you can see in the previous post, it is not. Because despite testing from different locations the results are always pretty similar.

Is Indihome promising a certain bandwidth? I'd rather setup the iperf server there.

Also, I would not expect reliability in Indonesia.

No certain bandwidth from Indihome.

But, since my last support ticket the speed is back to normal.

@muratai said:
I used to get very good speeds between online.net and singapore digitalocean. Now, it sucks bigtime. Digitalocean did best to change routing but online.net still uses old routing via pccw and speed is like 30-50 kilobytes/sec (singapore downloads from online.net france dc)

I tried to tell problem to Online.net via ticket but they don't help. Digitalocean is okay to change router for a customer with 5 usd vps, but online.net doesn't even fix routing problem while I'm a paying customer for 2 servers in total 236 eur/month.

This is speed from online to my VPS in singapore
100%[====================================>] 1,073,741,824 6.18MB/s in 2m 38s

2017-06-17 23:09:24 (6.47 MB/s) - ‘test.mkv’ saved [1073741824/1073741824]

@hawkjohn7 said:

@UrDN said:

dewaforex said: so iperf3 test should be reliable

As you can see in the previous post, it is not. Because despite testing from different locations the results are always pretty similar.

Is Indihome promising a certain bandwidth? I'd rather setup the iperf server there.

Also, I would not expect reliability in Indonesia.

In my Indonesia area, online.net is good. Around 200ms for ping. Speed around 20mbps with XL provider

yes, the speed back to normal

@sibaper said:

dewaforex said: What provider with same price and spec in AMS if you can share it?

similiar price IDK, Online.net AMS faster than their FR DC.

hawkjohn7 said: In my Indonesia area, online.net is good. Around 200ms for ping. Speed around 20mbps with XL provider

depend on which DC right?

From Moratelindo

> PING ping.online.net (62.210.18.40) 56(84) bytes of data.
> 64 bytes from ping.online.net (62.210.18.40): icmp_seq=1 ttl=51 time=212 ms
> 64 bytes from ping.online.net (62.210.18.40): icmp_seq=2 ttl=51 time=213 ms
> 64 bytes from ping.online.net (62.210.18.40): icmp_seq=3 ttl=51 time=212 ms
> 64 bytes from ping.online.net (62.210.18.40): icmp_seq=4 ttl=51 time=213 ms
> 64 bytes from ping.online.net (62.210.18.40): icmp_seq=5 ttl=51 time=212 ms
> 
> --- ping.online.net ping statistics ---
> 5 packets transmitted, 5 received, 0% packet loss, time 4005ms
> rtt min/avg/max/mdev = 212.605/212.958/213.429/0.337 ms
> PING ping-ams1.online.net (163.172.208.7) 56(84) bytes of data.
> 64 bytes from 163.172.208.7 (163.172.208.7): icmp_seq=1 ttl=51 time=207 ms
> 64 bytes from 163.172.208.7 (163.172.208.7): icmp_seq=2 ttl=51 time=206 ms
> 64 bytes from 163.172.208.7 (163.172.208.7): icmp_seq=3 ttl=51 time=206 ms
> 64 bytes from 163.172.208.7 (163.172.208.7): icmp_seq=4 ttl=51 time=206 ms
> 64 bytes from 163.172.208.7 (163.172.208.7): icmp_seq=5 ttl=51 time=206 ms
> 
> --- ping-ams1.online.net ping statistics ---
> 5 packets transmitted, 5 received, 0% packet loss, time 4002ms
> rtt min/avg/max/mdev = 206.143/206.612/207.664/0.678 ms
> 
> 

I don't know if online.net have AMS location.
Enter their page, just found out that some server can choose AMS

willie

UrDN said: cheap servers at online.net are not benefiting of the same routing as the more expensive ones.

Hmm, what does it take to get the expensive routing? They used to have a "premium network" option but it's gone away. Does Scaleway have it? Maybe just on the expensive plans? (Hourly of course).

I've always gotten not-so-good speed from EU to US and I just figured it's because of the cheap hosting that I use in EU.

muratai

Speed was back to normal for a day or two, and then it went back to sh!t again.
France downloads from Singapore >80-100 mbit.
Singapore downloads from Online.net france < 300 kilobits/s!

UrDN

willie said: Hmm, what does it take to get the expensive routing? They used to have a "premium network" option but it's gone away. Does Scaleway have it? Maybe just on the expensive plans? (Hourly of course).

I think you can easily verify it by running traceroutes. If you see that most routes are cogent (AS174), you can be pretty sure that it's the "cheap routing". Since scaleway tends to be even cheaper, it's very likely that it's also the cheap routing.

If you have a "PERSONAL Family" machine, the "XC" or "SC", you can be sure that you are on the cheap routing.

sibaper said: similiar price IDK, Online.net AMS faster than their FR DC.

This is very likely because the links between their datacenter in France and Amsterdam are overloaded almost all day long. I have been told that capacity will be added within a month.

UrDN

I have the confirmation that Scaleway.com is using the cheap routing.

Note that the cheap routing is only for the egress traffic, that's why you may experience much better download throughput than upload throughput with scaleway.com and cheap bare metal servers from online.net.

Edward_S

Yup the speed is became shit to Hong Kong since few months. So i switch all serve to ovh. Already contact online support but not much help.

willie

UrDN said:

I have the confirmation that Scaleway.com is using the cheap routing.

Hmm, there are some expensive Scaleway instances introduced recently (high ram/cpu). I wonder if they have better network.

dewaforex

@muratai said:
Speed was back to normal for a day or two, and then it went back to sh!t again.
France downloads from Singapore >80-100 mbit.
Singapore downloads from Online.net france < 300 kilobits/s!
@Edward_S said:
Yup the speed is became shit to Hong Kong since few months. So i switch all serve to ovh. Already contact online support but not much help.

until now the speed from online to singapore is still good for me..

HTTP request sent, awaiting response... 200 OK
Length: 1073741824 (1.0G) [application/octet-stream]
Saving to: ‘test.mkv’

100%[====================================>] 1,073,741,824 9.26MB/s   in 2m 23s

2017-06-23 11:48:44 (7.14 MB/s) - ‘test.mkv’ saved [1073741824/1073741824]

my SYS server in BHS still idle for now as I'm not use it

hawkjohn7

@dewaforex said:

@muratai said:
Speed was back to normal for a day or two, and then it went back to sh!t again.
France downloads from Singapore >80-100 mbit.
Singapore downloads from Online.net france < 300 kilobits/s!
@Edward_S said:

why you buy it?

dewaforex

@hawkjohn7 said:

@dewaforex said:

@muratai said:
Speed was back to normal for a day or two, and then it went back to sh!t again.
France downloads from Singapore >80-100 mbit.
Singapore downloads from Online.net france < 300 kilobits/s!
@Edward_S said:

why you buy it?

yeah slow speed for some time and asking support they can't do anything so i decided to bought it, but in the next day the speed back to normal.

as i need more upload to europe and SYS in BHS so I kept the online server.

anyone would buy my server ?
(https://www.lowendtalk.com/discussion/116950/soyoustart-server-for-transfer-e5v2-sat-1-16-e5-1620v2-16gb-ddr3-2x2tb-250-mbps#latest)