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What good are unlimited email accounts if you can't send mail?
varunchopra
Member
I'm with a hosting provider and have 2 reseller packs. I made a ticket because my WHMCS installation couldn't send out mails.
- Outbound SMTP blocked by default, couldn't use Zoho.
- Local SMTP server has delayed mails when using it unsecured, and doesn't even work with SSL/TLS.
- Inbound doesn't work at all either but I didn't bother complaining about it because I didn't need it.
Spent the last one hour trying to prove to a top-notch support specialist that I couldn't get my mails sorted out and ended up moving to a VPS. He kept arguing that "there is no difference between unsecured/SSL/TLS, they're the same" without actually reading what my problem was. After ignoring my issue for one hour, he blames me for "rendering the investigation untenable" because I refuse to help them and waste more of my time.
Honestly though, if mail doesn't work at all, why say it's even provided? If you're so worried about abuse, why stop us from using third-party SMTP servers?
Comments
What's the name of provider?
Use a non-standard port for outbound connections and be done with it
SMTP_BLOCK in CSF blocks you from using 3rd party mail providers. Just ask them to add your cPanel user to SMTP_ALLOW_USER and it will work fine.
More typically, cpanel by default does a firewall redirect to the local server for SMTP connections. Formerly "SMTP Tweak."