Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!


What good are unlimited email accounts if you can't send mail?
New on LowEndTalk? Please Register and read our Community Rules.

All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.

What good are unlimited email accounts if you can't send mail?

varunchopravarunchopra Member
edited May 2017 in General

I'm with a hosting provider and have 2 reseller packs. I made a ticket because my WHMCS installation couldn't send out mails.

  1. Outbound SMTP blocked by default, couldn't use Zoho.
  2. Local SMTP server has delayed mails when using it unsecured, and doesn't even work with SSL/TLS.
  3. Inbound doesn't work at all either but I didn't bother complaining about it because I didn't need it.

Spent the last one hour trying to prove to a top-notch support specialist that I couldn't get my mails sorted out and ended up moving to a VPS. He kept arguing that "there is no difference between unsecured/SSL/TLS, they're the same" without actually reading what my problem was. After ignoring my issue for one hour, he blames me for "rendering the investigation untenable" because I refuse to help them and waste more of my time.

Honestly though, if mail doesn't work at all, why say it's even provided? If you're so worried about abuse, why stop us from using third-party SMTP servers?

Comments

  • sanvitsanvit Member

    What's the name of provider?

  • jarjar Patron Provider, Top Host, Veteran
    edited May 2017

    Use a non-standard port for outbound connections and be done with it ;)

    Thanked by 1alown
  • leapswitchleapswitch Patron Provider, Veteran

    SMTP_BLOCK in CSF blocks you from using 3rd party mail providers. Just ask them to add your cPanel user to SMTP_ALLOW_USER and it will work fine.

  • jarjar Patron Provider, Top Host, Veteran

    @leapswitch said:
    SMTP_BLOCK in CSF blocks you from using 3rd party mail providers. Just ask them to add your cPanel user to SMTP_ALLOW_USER and it will work fine.

    More typically, cpanel by default does a firewall redirect to the local server for SMTP connections. Formerly "SMTP Tweak."

Sign In or Register to comment.