Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!


Should I ask for a new drive on my Hetzner server with this S.M.A.R.T warning?
New on LowEndTalk? Please Register and read our Community Rules.

All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.

Should I ask for a new drive on my Hetzner server with this S.M.A.R.T warning?

myhkenmyhken Member

What would you recommend that I do whit this warning on one of my Hetzner servers:

Comments

  • 2 is fairly low.

    I replace all drives above zero regardless if they are inraid

  • myhkenmyhken Member

    It's not in a raid @GenjiSwitchPls but it's this servers OS drive.

  • DamianDamian Member
    edited May 2017

    It's hard to judge based on the data provided since it could be a bathtub-curve defect that occurred early on. I'd monitor it and if it starts incrementing, or reallocated sector count starts increasing too, ask them to replace it.

    You're taking backups of your data, right? Otherwise....

  • myhkenmyhken Member

    @Damian thank you for the tip. I'm a backup freak...but just this server is just a TestLAB server with Hyper-V VMs. They are stored on the second disk.
    If the OS disk dies, or if I have to change it, I just DD my Windows Server 2016 customized template on to the server, reboot, import Hyper-V VMs in to Hyper-V and are up and running in no time at all ;)

  • Then keep the drive. It is fine for your needs

    Thanked by 1myhken
  • moonmartinmoonmartin Member
    edited May 2017

    There is a program you can run that will try write to those sectors. If it fails then they get marked as permanently bad(offline uncorrectable). I have seen these heal themselves, or go into offline uncorrectable while the drive still works fine. I have also seen these as a precursor to more and more failures and the drive eventually dying.

    I would run a bad sector finding program and flush this stuff out. You want to write and then read to each sector to verify all sectors. There are programs that can do that non-destructively but it might take awhile.

    You only get those flags when it unsuccessfully tries to write to a sector. If you have more bad ones it won't necessarily warn you until it tries to write to them.

    Thanked by 2myhken vimalware
  • supicksupick Member

    You should run smartctl long test, if pass, no need to worry, if failed, just submit the result and they will give you new drive

    Thanked by 1myhken
  • myhkenmyhken Member

    Started a smartctl long test now - ETA 10 hours. So will see tomorrow. Thank you @supick (lol, off topic, but your name sounds really funny in my language. It's sounds like "suck di**" but in Norwegian)

  • wwabbitwwabbit Member

    Sorry for hijacking, but I have a drive on Hetzner too which is part of a RAID1 showing some errors, wondering if it's bad enough that I should ask for a replacement:

    smartctl 6.5 2016-01-24 r4214 [x86_64-linux-4.8.0-45-generic] (local build)                                                                                                                     
    Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org                                                                                                                     
    
    === START OF INFORMATION SECTION ===                                                                                                                                                            
    Model Family:     Seagate Barracuda 7200.14 (AF)                                                                                                                                                
    Device Model:     ST3000DM001-9YN166                                                                                                                                                            
    Serial Number:    W1F0TB68                                                                                                                                                                      
    LU WWN Device Id: 5 000c50 052b67de8                                                                                                                                                            
    Firmware Version: CC4B                                                                                                                                                                          
    User Capacity:    3,000,592,982,016 bytes [3.00 TB]                                                                                                                                             
    Sector Sizes:     512 bytes logical, 4096 bytes physical                                                                                                                                        
    Rotation Rate:    7200 rpm                                                                                                                                                                      
    Device is:        In smartctl database [for details use: -P show]                                                                                                                               
    ATA Version is:   ATA8-ACS T13/1699-D revision 4                                                                                                                                                
    SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)                                                                                                                                        
    Local Time is:    Thu May 25 05:00:17 2017 SGT                                                                                                                                                  
    
    ==> WARNING: A firmware update for this drive may be available,                                                                                                                                 
    see the following Seagate web pages:                                                                                                                                                            
    http://knowledge.seagate.com/articles/en_US/FAQ/207931en                                                                                                                                        
    http://knowledge.seagate.com/articles/en_US/FAQ/223651en
    
    SMART support is: Available - device has SMART capability.
    SMART support is: Enabled
    
    === START OF READ SMART DATA SECTION ===
    SMART overall-health self-assessment test result: PASSED
    
    General SMART Values:
    Offline data collection status:  (0x82) Offline data collection activity
                                            was completed without error.
                                            Auto Offline Data Collection: Enabled.
    Self-test execution status:      (   0) The previous self-test routine completed
                                            without error or no self-test has ever 
                                            been run.
    Total time to complete Offline 
    data collection:                (  584) seconds.
    Offline data collection
    capabilities:                    (0x7b) SMART execute Offline immediate.
                                            Auto Offline data collection on/off support.
                                            Suspend Offline collection upon new
                                            command.
                                            Offline surface scan supported.
                                            Self-test supported.
                                            Conveyance Self-test supported.
                                            Selective Self-test supported.
    SMART capabilities:            (0x0003) Saves SMART data before entering
                                            power-saving mode.
                                            Supports SMART auto save timer.
    Error logging capability:        (0x01) Error logging supported.
                                            General Purpose Logging supported.
    Short self-test routine 
    recommended polling time:        (   1) minutes.
    Extended self-test routine
    recommended polling time:        ( 335) minutes.
    Conveyance self-test routine
    recommended polling time:        (   2) minutes.
    SCT capabilities:              (0x3085) SCT Status supported.
    
    SMART Attributes Data Structure revision number: 10
    Vendor Specific SMART Attributes with Thresholds:
    ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
      1 Raw_Read_Error_Rate     0x000f   109   087   006    Pre-fail  Always       -       24389744
      3 Spin_Up_Time            0x0003   092   092   000    Pre-fail  Always       -       0
      4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       20
      5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
      7 Seek_Error_Rate         0x000f   087   060   030    Pre-fail  Always       -       591756007
      9 Power_On_Hours          0x0032   054   054   000    Old_age   Always       -       40764
     10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
     12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       20
    183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
    184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
    187 Reported_Uncorrect      0x0032   001   001   000    Old_age   Always       -       1382
    188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       1 1 1
    189 High_Fly_Writes         0x003a   093   093   000    Old_age   Always       -       7
    190 Airflow_Temperature_Cel 0x0022   065   054   045    Old_age   Always       -       35 (Min/Max 27/42)
    191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
    192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       11
    193 Load_Cycle_Count        0x0032   092   092   000    Old_age   Always       -       16453
    194 Temperature_Celsius     0x0022   035   046   000    Old_age   Always       -       35 (0 21 0 0 0)
    197 Current_Pending_Sector  0x0012   100   001   000    Old_age   Always       -       0
    198 Offline_Uncorrectable   0x0010   100   001   000    Old_age   Offline      -       0
    199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       4
    240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       38759h+28m+47.007s
    241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       109553933937775
    242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       227147905554631
    
    SMART Error Log Version: 1
    ATA Error Count: 248 (device log contains only the most recent five errors)
            CR = Command Register [HEX]
            FR = Features Register [HEX]
            SC = Sector Count Register [HEX]
            SN = Sector Number Register [HEX]
            CL = Cylinder Low Register [HEX]
            CH = Cylinder High Register [HEX]
            DH = Device/Head Register [HEX]
            DC = Device Command Register [HEX]
            ER = Error register [HEX]
            ST = Status register [HEX]
    Powered_Up_Time is measured from power on, and printed as
    DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
    SS=sec, and sss=millisec. It "wraps" after 49.710 days.
    
    Error 248 occurred at disk power-on lifetime: 28537 hours (1189 days + 1 hours)
      When the command that caused the error occurred, the device was active or idle.
    
      After command completion occurred, registers were:
      ER ST SC SN CL CH DH
      -- -- -- -- -- -- --
      40 51 00 88 14 6f 0e  Error: UNC at LBA = 0x0e6f1488 = 242160776
    
      Commands leading to the command that caused the error were:
      CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
      -- -- -- -- -- -- -- --  ----------------  --------------------
      60 00 00 c0 12 6f 4e 00  11d+14:54:57.793  READ FPDMA QUEUED
      61 00 f8 ff ff ff 4f 00  11d+14:54:57.793  WRITE FPDMA QUEUED
      61 00 c8 ff ff ff 4f 00  11d+14:54:57.792  WRITE FPDMA QUEUED
      61 00 10 40 b3 34 4e 00  11d+14:54:57.792  WRITE FPDMA QUEUED
      ef 10 02 00 00 00 a0 00  11d+14:54:57.792  SET FEATURES [Enable SATA feature]
    
    Error 247 occurred at disk power-on lifetime: 28537 hours (1189 days + 1 hours)
      When the command that caused the error occurred, the device was active or idle.
    
      After command completion occurred, registers were:
      ER ST SC SN CL CH DH
      -- -- -- -- -- -- --
      40 51 00 88 14 6f 0e  Error: UNC at LBA = 0x0e6f1488 = 242160776
    
      Commands leading to the command that caused the error were:
      CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
      -- -- -- -- -- -- -- --  ----------------  --------------------
      60 00 00 c0 12 6f 4e 00  11d+14:54:54.746  READ FPDMA QUEUED
      ea 00 00 00 00 00 a0 00  11d+14:54:54.746  FLUSH CACHE EXT
      ea 00 00 00 00 00 a0 00  11d+14:54:54.655  FLUSH CACHE EXT
      61 00 d0 ff ff ff 4f 00  11d+14:54:54.654  WRITE FPDMA QUEUED
      61 00 10 40 b3 34 4e 00  11d+14:54:54.654  WRITE FPDMA QUEUED
    
    Error 246 occurred at disk power-on lifetime: 17953 hours (748 days + 1 hours)
      When the command that caused the error occurred, the device was active or idle.
    
      After command completion occurred, registers were:
      ER ST SC SN CL CH DH
      -- -- -- -- -- -- --
      40 51 00 48 48 d3 04  Error: UNC at LBA = 0x04d34848 = 80955464
    
      Commands leading to the command that caused the error were:
      CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
      -- -- -- -- -- -- -- --  ----------------  --------------------
      60 00 00 00 46 d3 44 00  18d+00:39:07.342  READ FPDMA QUEUED
      ef 10 02 00 00 00 a0 00  18d+00:39:07.341  SET FEATURES [Enable SATA feature]
      27 00 00 00 00 00 e0 00  18d+00:39:07.341  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]
      ec 00 00 00 00 00 a0 00  18d+00:39:07.341  IDENTIFY DEVICE
      ef 03 46 00 00 00 a0 00  18d+00:39:07.341  SET FEATURES [Set transfer mode]
    
    Error 245 occurred at disk power-on lifetime: 17953 hours (748 days + 1 hours)
      When the command that caused the error occurred, the device was active or idle.
    
      After command completion occurred, registers were:
      ER ST SC SN CL CH DH
      -- -- -- -- -- -- --
      40 51 00 48 48 d3 04  Error: UNC at LBA = 0x04d34848 = 80955464
    
      Commands leading to the command that caused the error were:
      CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
      -- -- -- -- -- -- -- --  ----------------  --------------------
      60 00 00 00 46 d3 44 00  18d+00:39:04.424  READ FPDMA QUEUED
      ef 10 02 00 00 00 a0 00  18d+00:39:04.424  SET FEATURES [Enable SATA feature]
      27 00 00 00 00 00 e0 00  18d+00:39:04.424  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]
      ec 00 00 00 00 00 a0 00  18d+00:39:04.424  IDENTIFY DEVICE
      ef 03 46 00 00 00 a0 00  18d+00:39:04.424  SET FEATURES [Set transfer mode]
    
    Error 244 occurred at disk power-on lifetime: 17953 hours (748 days + 1 hours)
      When the command that caused the error occurred, the device was active or idle.
    
      After command completion occurred, registers were:
      ER ST SC SN CL CH DH
      -- -- -- -- -- -- --
      40 51 00 48 48 d3 04  Error: UNC at LBA = 0x04d34848 = 80955464
    
      Commands leading to the command that caused the error were:
      CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
      -- -- -- -- -- -- -- --  ----------------  --------------------
      60 00 00 00 46 d3 44 00  18d+00:39:01.465  READ FPDMA QUEUED
      ef 10 02 00 00 00 a0 00  18d+00:39:01.465  SET FEATURES [Enable SATA feature]
      27 00 00 00 00 00 e0 00  18d+00:39:01.465  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]
      ec 00 00 00 00 00 a0 00  18d+00:39:01.465  IDENTIFY DEVICE
      ef 03 46 00 00 00 a0 00  18d+00:39:01.465  SET FEATURES [Set transfer mode]
    
    SMART Self-test log structure revision number 1
    Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
    # 1  Extended offline    Completed without error       00%     40704         -
    # 2  Extended offline    Completed without error       00%     40686         -
    # 3  Extended offline    Completed without error       00%     40680         -
    # 4  Extended offline    Completed without error       00%     40661         -
    # 5  Extended offline    Completed without error       00%     40655         -
    # 6  Extended offline    Completed without error       00%     40636         -
    # 7  Short offline       Completed without error       00%     39112         -
    # 8  Extended offline    Completed without error       00%     35410         -
    # 9  Extended offline    Completed without error       00%     35392         -
    #10  Extended offline    Completed without error       00%     35374         -
    #11  Short offline       Completed without error       00%     35366         -
    #12  Extended offline    Completed without error       00%      6680         -
    #13  Extended offline    Completed without error       00%         6         -
    
    SMART Selective self-test log data structure revision number 1
     SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
        1        0        0  Not_testing
        2        0        0  Not_testing
        3        0        0  Not_testing
        4        0        0  Not_testing
        5        0        0  Not_testing
    Selective self-test flags (0x0):
      After scanning selected spans, do NOT read-scan remainder of disk.
    If Selective self-test is pending on power-up, resume after 0 minute delay.
    
  • RhysRhys Member, Host Rep
    edited May 2017

    wwabbit said: wondering if it's bad enough that I should ask for a replacement

    1) Boot to rescue

    2) run their hardware check (hwcheck) command on the drives

    3) it will output if it falls within hetzner's replacement service or not

    Thanked by 1wwabbit
  • @myhken said:
    (lol, off topic, but your name sounds really funny in my language. It's sounds like "suck di**" but in Norwegian)

    In Portuguese too...

    Thanked by 1myhken
  • rm_rm_ IPv6 Advocate, Veteran
    edited May 2017

    wwabbit said: Model Family: Seagate Barracuda 7200.14 (AF)

    Device Model: ST3000DM001-9YN166

    Ladies and gentlemen, the ST3000DM001, which even got its own Wikipedia article.

  • moonmartinmoonmartin Member
    edited May 2017

    @myhken said:
    Started a smartctl long test now - ETA 10 hours. So will see tomorrow. Thank you @supick (lol, off topic, but your name sounds really funny in my language. It's sounds like "suck di**" but in Norwegian)

    Long test only does read/verify. To fully test you want write/read/verify. For non-destructive it would do read/write/read/verify.

  • roychanroychan Member

    What does "1 Raw_Read_Error_Rate" and "7 Seek_Error_Rate" mean? These two values on my hetzner server is extremely high. I contacted customer support. They said it is okay and has nothing to do with the disk defectiveness.

  • rm_rm_ IPv6 Advocate, Veteran
    edited May 2017

    roychan said: What does "1 Raw_Read_Error_Rate" and "7 Seek_Error_Rate" mean? These two values on my hetzner server is extremely high. I contacted customer support. They said it is okay and has nothing to do with the disk defectiveness.

    That's correct, those being high is okay for Seagate's version of SMART. Any Seagate drive, even a brand new one, will show high values there. What you should look out for instead, is:

    5 Reallocated_Sector_Ct
    183 Runtime_Bad_Block 
    187 Reported_Uncorrect
    197 Current_Pending_Sector
    198 Offline_Uncorrectable 
    Thanked by 1danninov
  • ClouviderClouvider Member, Patron Provider

    Yeah, this drive needs replacing @wwabbit. It has a serious number of errors, on top of that it's a drive for domestic use and the particular model is known to have issues. I'm surprised they even sold it to you that way in a first place.

  • FalzoFalzo Member
    edited May 2017

    Clouvider said: It has a serious number of errors, on top of that it's a drive for domestic use and the particular model is known to have issues. I'm surprised they even sold it to you that way in a first place.

    hetzner probably bought thousands of those drives back in the day, so you see them a lot especially on their older ranges offered through their auctions. they never hid the fact they are using desktop grade hardware instead of enterprise models...

    @wwabbit drive is fine, the errors logged seem to be related on power-problems at a reboot or something with the SATA cable, the reading of UDMA_CRC_Error_Count also matches this situation. one could assume that happened because the disc has served in other boxes before and was tranferred to anotherserver ot whatever, maybe it has been hot-plugged or something like that - there are a lot of possibilities ;-)

  • rm_rm_ IPv6 Advocate, Veteran
    edited May 2017

    Falzo said: drive is fine, the errors logged seem to be related on power-problems at a reboot or something with the SATA cable

    Really, 1382 uncorrectable sectors are a-OK with you? Even the drive itself considers that not good, as the "normalized" value for that reading has fallen all the way down to 1 (from 100).

    the reading of UDMA_CRC_Error_Count also matches this situation.

    In what way? I would agree it "matches" if there was 1382 of those, but with only 4, kindly enlight in what way four UDMA errors lead to 1382 bad sectors.

    Thanked by 1Falzo
  • FalzoFalzo Member
    edited May 2017

    rm_ said: Really, 1382 uncorrectable sectors are a-OK with you?

    I have to admit, I totally missed that reading - most of my hetzner servers have the 3TB toshiba drives where such number is not even available at all.
    so my saying was about the errors logged below all those the numbers from the smart log, for specific times when obviously something else ocurred - those match the UDMA error count...

    I agree that Reported_Uncorrect number doesn't help to build trust at all - yet those might just be a follow up on the four logged incidents and may be related to a bad sata cable or power failure or something like that. I'd guess they simply might be higher because the drive probably tried more then once to (re)read a sector before logging the whole incident.
    as long as there are no reallocated or pending sectors I'd say those are more likely errors related to an external issue and not the disk health itself.

    BUT that's just my pov. @wwabit of course could just simply open ticket and see what they do or say about ;-)

    PS: but as long it's in a raid1 like he stated and the other disk have other readings one would might want to avoid rebuilding/resyncing the raid and such ^^

  • rm_rm_ IPv6 Advocate, Veteran

    Falzo said: those might just be

    Not with a drive with its own Wikipedia article for unreliability. Not in this case you would want to "give it more chances".

  • FalzoFalzo Member

    rm_ said: Not with a drive with its own Wikipedia article for unreliability.

    yeah might be correct... I have three of those drives in a personal nas at home. a fourth died on me just at the beginning, yet I was too much of a cheapskate to replace the other ones. their working reliable every since

    ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
      1 Raw_Read_Error_Rate     0x000f   118   099   006    Pre-fail  Always       -       188796776
      3 Spin_Up_Time            0x0003   096   094   000    Pre-fail  Always       -       0
      4 Start_Stop_Count        0x0032   095   095   020    Old_age   Always       -       5968
      5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
      7 Seek_Error_Rate         0x000f   078   060   030    Pre-fail  Always       -       4365979472
      9 Power_On_Hours          0x0032   074   074   000    Old_age   Always       -       23059
     10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
     12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       33
    183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
    184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
    187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
    188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0 0 0
    189 High_Fly_Writes         0x003a   098   098   000    Old_age   Always       -       2
    190 Airflow_Temperature_Cel 0x0022   075   046   045    Old_age   Always       -       25 (Min/Max 20/26)
    191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
    192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       20
    193 Load_Cycle_Count        0x0032   066   066   000    Old_age   Always       -       68772
    194 Temperature_Celsius     0x0022   025   054   000    Old_age   Always       -       25 (0 13 0 0 0)
    197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
    198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
    199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
    240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       4046h+03m+11.733s
    241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       78118164132
    242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       35874284947
    

    and conditions down in my basement probably aren't even comparable to a nice cold dc ;-)

    just saying while statistics obviously show that this particular drive type is far from being up to par with other drives in terms of reliability I'd try to not jump to conclusions in every single case that easily.

    after all can't tell how hetzner handles this. personally never had them replace a disk in one of my servers, only cancelled a server I grabbed from the auctions once (during trial) because of reallocated sector and runtime_badblock on one drive and simply picked another one.

Sign In or Register to comment.