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OVH Fixed Their Buggy VPS 2013 Offering
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OVH Fixed Their Buggy VPS 2013 Offering

DomainBopDomainBop Member
edited June 2013 in Providers

I tested OVH's 4.99 euro VPS (openvz running inside VMWare) earlier this year and canceled because there were 12 node reboots in the month I had it. They spent the last 2 months fixing the problems...

edited to add: OVH issued me a credit for the entire month of service today.

[IMPORTANT] **Disruption of the VPS 2013 infrastructure**

Dear Customer,

The major stabilisation and optimisation works on the VPS 2013 infrastructure have now been completed.

Details of works carried out
------------------------------

On Monday April 29th 2013, following several weeks of attacks, instability of a piece of network equipment that was eventually identified, and a bug related to the use of physical hosts, we made the decision to suspend the VPS 2013 order facility while the VPS infrastructure was permanently repaired.
We hoped that the huge growth in infrastructure due to high demand would no longer disrupt initial customers.

The network and systems team were thus mobilised for several weeks in order to rewrite the VPS management robots as well as the API methods.
At the same time, we redesigned each infrastructure in order to develop a new model which allows the best distribution of resources and load (present and future). This stage is now complete.

In order to ensure consistent service quality, we have now set up an advanced monitoring system for all your tasks and actions, which sends an alert to our on-call teams.
At the same time, we have deployed robots to enable automatic repair of your operations in error.
In the event of these robots being unable to auto-repair these operations, our reinforced on-call teams would then take over.
All VPS 2013 operations are meticulously monitored and are dealt with on a human level if required.


Compensation for the disruption
---------------------------------------------------------

As Octave Klaba has announced, customers that endured disruptions over the period indicated above will be compensated in the coming days in the form of a credit, which by no means prevents you from renewing your service. We recommend that you renew any VPS that you wish to retain before the suspension robots are reactivated, on the expected date of June 24th 2013.


New functionalities
----------------------------------------

We are now resuming our roadmap, and we now offer you new
preinstallable and optimised VPS distributions in a catalogue that will augmented throughout the summer:

Prestashop, Stack LAMP, Wordpress, Joomla, Drupal and many other solutions will be available on creation and reinstallation of your VPS.

These solutions are designed and set up to accelerate your deployments
(choice of language, partition size) thanks to our pre- and post-installation scripts. Your feedback on this would be very useful to us in ensuring that our range of web solutions meets your needs as best we can.

New functionalities will also appear in your control panel and API to make your daily tasks even simpler.
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