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Anyone have the same issue at Hostsolution.ro?
Their control panel says the VPS is online but I cannot connect it（I've also used many VPS from other locations and tried to connect it and also failed. So I'm sure it's not my local network's error.)
Someone told me he had the same issue but it sloved after clicked reboot , but I rebooted it and nothing works.
I've also submitted a ticket but no one replies.
This discussion has been closed.
Comments
How long ago did you submit a ticket?
I can confirm I have the same issue. I have already submitted a ticket. I'm sure they will respond soon, but just wanted to let others know that you aren't alone.
About a day now.
The issue occurred about already half month, but their ticket system occurred an error so I can't submit ticket until recent days.
Thank you.
But I post this discussion because I don't have any hope that they will respond soon. If this is a Server Node outage, they even didn't send any notification email!
I still remember when Hostus have an outage, and that day I found the server down before I check my email so I submitted a ticket without knowing it, they still replied me politely in 3 hours and asked if the outage notification email was spammed.
I had a similar issue a week or so ago. VPS kept going offline (pings timing out) and would only recover after a reboot via the control panel. Couldn't reinstall my OS so I put in a ticket which was responded to within a few hours. A week later after a fresh install and haven't had any issues since.
Oops, maybe they just discriminate Chinese customers that we always can't get replied in time.
They have to get some sleep too
plus I'm pretty sure they were trying to fulfill all of their storage preorders yeterday/today along with their network upgrades. It's early morning in Romania so I'm sure you'll get a reply soon. They're good people (and quite busy).
@cociu - any way you can help this chap out?
Mine is responding a bit slowly, but working.
Dont see the point to open a thread without wait the tiket response. Any way , we faced problem with the modulesfactory and the guy from there is not responding in 24 hours. We try to make all manually meantime but ... yes is take more than normaly.
The problem what i think is your ip is duplicated or something (we had problem last week with this) but any way , please wait your tiket reponse.
i am the last person who discriminate any nation .....
Global Ticket System - LowEndTalk
Verry strange .... Are you sure is a tiket or a email ?
@cociu Thank you for the update.
last week the idiot module was working except the reinstall wich we find the solution to make it manually and was work. The problem what @Yandex have is another one and i still wait the response from the modulesfactory because until today we dont find any solution (the module is all cripted) so still waiting ...
Sorry to hijack thread but im a noob with some of this stuff. So ive got my server ip from hostsolutions no problems and now ive registered a domain name - how do I link the domain to the server ip address?
you need to make this from domain registrar not from us. Any way , once i rezolve my problems i can help you to make this.
I've also submitted a ticket about 26 hours ago but no one replies.
Sign into your domain registrar and find the DNS settings page. Make an A record for the domain pointing to the IP address. Use the default setting for TTL or set it to a few hours. Can be confusing at first, but simple once you get used to it.
False accusations of racism = ban?
I just think you should send notification e-mails to all the client affected with the problem and then you've no need to reply these tickets and you can have more time to face with the problem instead of replying the same tickets.
One more thing, I suggest you set ticket automatically closed time twice longer than your reply time, for example if you can reply the ticket in 30Hours , then you should give clients 60 Hours or more to reply you, and in these time the ticket shouldn't be automatically closed by WHMCS
That means most provider spend more time on LET than replying their tickets, many customers get replied faster on LET than their tickets. It's not a good symbol.
do you want the true ? we always replay faster to the tikets right now i have at least 3 messages with "please respond to the tiket dfasdfasdfasf" here in LET , personal i never encourage the customers to post in a forum about the internal problems ... do you know way ? a month ago i was banned and how to respond if the customer is posting here ? Any way , we know about this issue and if the owner of the module if is not work our we will swich to anothere provisioning module because what we have now is verry sucks.
Might have found the page thanks
I've had same problem days ago, like he was saying upgrading network, and it only lasts a minute or so, never had problem afterwards, except one time power off
I can confirm that, faced with the same issue a couple of weeks ago. Unfortunately, there was no any ticket answer for a week, so I closed it and had to reinstall VM (VNC access also didn't work).
Anyway,when i send My ticket,i get reply very soon,And The atittude Is very nice.
Last week we had problem with the whmcs because we have upgrade to the latest version and was 2 days with tiketing broked , at least some of users advert us about this. Maybe your tiket never arrived ? is not usual 1 week , lol. Can you pm please with the tiket number ?
@cociu I have vps with you for testing purchase (Personally) , i think you should simply drop modulesfactory module and find better option . Since you always complaining and blaming modulesfactory for some of the vps errors .
is the best way to offer a good quality in the future .... i know. Definetly yesterday and today i have look to another options , Was good until last year , dont know what happened with this guy last year , or maybe is his atitudine with the life time license because i feel i am verry f----ked as a client. Always tard in responding , i have ask him to joint teamwiever (payed work ) and is denied , always hi try to make coulpable anothers ... like exemple 1 ) your whmcs is not up to date so i have update my whmcs 2 ) your node is wrong , so we have reinstall the node 3 ) is responding verry tipical in all his tikets ... so almost imposible to work this out. Any way , we find the problem and we work in this but definetly is not a future solution to continue with this module , definetly not recomend to anyone in the future ...
Also i never ofered kvm because with the tutorial what the guy provide to make template for autoprovisioning was never work. If i ask him to provide the template is ask for +300 eur for all template + minimum 100 eur for the node ....
Not to tell we faced all this problems when i offered a presale offer (my mistake) and people was opened at least 300 tikets ask for the vps eaven i have tell is a preorder and we need 2-7 days to provide.
I haven't any problem with it, since I @cociu don't delivered my 1TB VPS yet.
Frustrating.