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Moving site from Cpanel to Cpanel - best practice - issues on first try
I have not used Cpanel for years, and I do now need to move a site from one Cpanel server to another. I'm moving the site from Hostgator, and I do only have normal Cpanel access.
The site is a wordpress site.
My first try was this:
I compressed the entire public_html folder, downloaded the .zip file, uploaded the .zip file on the new Cpanel server, then extracted it.
Then I used the backup function in Cpanel to take a backup of the MySQL DB. I then used the restore function and uploaded the backup file to the new server.
The DB got a new name, and a new user (I used the old password) and I did edit wp-config with the new info.
But when I try to access to site on the new Cpanel server, it's just blank. If I replace the wp-config file with the default, I got Database connection error.
And if I just create a new DB and user, and use that info in wp-config I can start the WordPress setup.
So I think my issue are with the MySQL database and a error with the backup and/or restore function. Even if I check the restored DB with phpMyAdmin it's seems like all the data are in place.
So what are I'm doing wrong? What is the best practice moving a site from Cpanel to Cpanel without WHM access?
Normally I'm using Virtalmin, there I just hit backup on the source, then restore on the target. And that's it.
Comments
A white site on a PHP script usually means that there was a fatal PHP error but error reporting is turned off. Take a look into your error.log to see what's wrong.
enable wordpress debug function and check the php errors
https://codex.wordpress.org/Debugging_in_WordPress
You may have to check logs. It might be that PHP version is different on the 2 servers.
You may have to check logs. It might be that PHP version is different on the 2 servers.
HostGator server uses PHP 5.4.45 and the new server 5.5.35
Have not checked the log yet.
When I moved sites it's most often cache plugins that causes problems.
Wp-super cache saves the actual path and if the username is different, so is the path.
Most often it helps to disable all plugins (renaming folders help if admin is bot accessible) and then enable one by one to see which one causing all problems.
Checklist :
1. Delete the cache folder in "wp-content" directory, if any.
2. Disable any caching plugin if installed (best if disabled on the original site before taking the database backup). Can be done at destination as well if you can login to the admin panel.
3. Enable wordpress debug (in wp-config.php) and see if throws any error.
This should cover the basics.
Did you copied the .htaccess file also? You have to tick show hidden files under settings to be able to see it.
Have you try the Cpanel Copy an Account From Another Server With an Account Password feature, it will create a full backup (cpmov) and will restore in the new server the difference is that you will backup not only your data but the whole folder and configuration as well.
Try that if does not work take a look on the logs
Don't you need root/access to WHM for that?
if you don't have root/whm access, wouldn't it be easier to just ask web host to use pkgacct to package up your account for transfer and restore on other server ?
do you have ssh access at all ?
i move cpanel to cpanel twice a week or so. Last blank page didn't run without ioncube loader, another was missing a php extension.
It can be anything, most likely in the logs
yes, you will need but he can login to his cPanel go to backup and make a full backup this will create a cpmov then download to a local desktop if he has no access to SSH and upload to his home and ask the new provider to restore the backup
It's a shared webhosting account at Hostgator, so no WHM or root (SSH) access.
Thank you for all the help so far. I think I just wait to Monday before I do any more work on this. Will try what I can try that you all have mention. And I will be back asking more questions if it do not work. Have a nice weekend.
You should disable all plugins before compressing files. Cache plugins is the most reason makes blank page after transfering.
1- delete cache.
2- make sure .htaccess was copied.
3- check logs or enable debug mode for the error.
4- start disabling plugins one by one
if he zipped the public_html directory, then all files (hidden or not), would be copied.
Now if he only zipped the contents (by clicking "Select all") without enabling "show hidden files", then it would be an issue.
Try to delete cache folder in wp-content and then restart your process again or use backup plugin the install new wordpress then restore the backup
Wordpress plugins like BackupBuddy or Duplicator can be very convenient for something like this. On the other hand, I realize a lot of people don't like using plugins if you can do it without them.
Let me know if you need any help. I have migrated thousands of cPanel accounts. Just PM me if needed.