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Best way to complain to host about speed?

wilbowilbo Member
in Help

I have a dedicated server that has a slow connection. How do I lay it out for the host that the server is slow and here are the numbers? I want to be able to say more than " Dude, my server's slow. Fix it please." There are a lot of hosts here, what would you want to see on the ticket?

Comments

  • dedicadosdedicados Member

    maybe some speed tests and traceroutes.

  • BradyHBradyH Member, Host Rep

    Just open up a support ticket and as are you having any connection issues? My server is set up for xx and I am getting this. Wanted to find out if it was just me or a network issue.

    Nice way to go about it

  • sinsin Member

    How slow is the network connection? You can do IPERF tests, speed tests, and an mtr from your server to your connection and from your connection to your server if there's any connectivity issues too.

  • wilbowilbo Member

    The server is at Soyoustart in BHS. I have seen others mention their server there was slow, but better since they put in a ticket.

  • NekkiNekki Veteran

    ' IIIIIIIII wwwwwwooooooouuuuullllllddddddd llllllliiiiikkkkeeeee tttttttoooooooo cccccccccooooooooommmmmmmppppppplllllllaaaaaaaaiiiiiiinn aaaaaabbbbbboooooouuuuttttttt ttttthhhhhhhhhheeeeeeee ssssssspppppppeeeeeeeddddddd oooooofffffff mmmmmmmyyyyyyy vvvvvvppppppppsssssss, iiiiiiiittttttt iiiiiiisssss ssssssoooooooo vvvvvvvvveeeeeeerrrrrryyyyyyy ssssssllllllllloooooooowwwwwwww'

    Thanked by 9dedicados AuroraZ joeri WSS HyperSpeed Tom Ympker cassa george_zip
  • desperanddesperand Member
    edited April 2017

    @Nekki said:
    ' IIIIIIIII wwwwwwooooooouuuuullllllddddddd llllllliiiiikkkkeeeee tttttttoooooooo cccccccccooooooooommmmmmmppppppplllllllaaaaaaaaiiiiiiinn aaaaaabbbbbboooooouuuuttttttt ttttthhhhhhhhhheeeeeeee ssssssspppppppeeeeeeeddddddd oooooofffffff mmmmmmmyyyyyyy vvvvvvppppppppsssssss, iiiiiiiittttttt iiiiiiisssss ssssssoooooooo vvvvvvvvveeeeeeerrrrrryyyyyyy ssssssllllllllloooooooowwwwwwww'

    source

    Thanked by 1cassa
  • desperanddesperand Member

    @wilbo said:
    I have a dedicated server that has a slow connection. How do I lay it out for the host that the server is slow and here are the numbers? I want to be able to say more than " Dude, my server's slow. Fix it please." There are a lot of hosts here, what would you want to see on the ticket?

    Use it: https://www.lowendtalk.com/discussion/98670/auto-test-download-and-i-o-speed-script

  • wilbowilbo Member

    Does this look like I have anything to complain about? The server is slow from my 2 other dedicated servers in Kansas and France

    I/O speed(1st run)   : 124 MB/s
I/O speed(2nd run)   : 121 MB/s
I/O speed(3rd run)   : 140 MB/s
Average I/O speed    : 128.3 MB/s
----------------------------------------------------------------------
Node Name                       IPv4 address            Download Speed
CacheFly                        205.234.175.175         95.9MB/s
Linode, Tokyo, JP               106.187.96.148          11.4MB/s
Linode, Singapore, SG           139.162.23.4            7.78MB/s
Linode, London, UK              176.58.107.39           27.9MB/s
Linode, Frankfurt, DE           139.162.130.8           13.9MB/s
Linode, Fremont, CA             50.116.14.9             1.68MB/s
Softlayer, Dallas, TX           173.192.68.18           49.7MB/s
Softlayer, Seattle, WA          67.228.112.250          25.5MB/s
Softlayer, Frankfurt, DE        159.122.69.4            18.2MB/s
Softlayer, Singapore, SG        119.81.28.170           7.71MB/s
Softlayer, HongKong, CN         119.81.130.170          3.83MB/s
----------------------------------------------------------------------
Node Name                       IPv6 address            Download Speed
Linode, Atlanta, GA             2600:3c02::4b           46.5MB/s
Linode, Dallas, TX              2600:3c00::4b           36.7MB/s
Linode, Newark, NJ              2600:3c03::4b           102MB/s
Linode, Singapore, SG           2400:8901::4b           10.3MB/s
Linode, Tokyo, JP               2400:8900::4b           12.4MB/s
Softlayer, San Jose, CA         2607:f0d0:2601:2a::4    28.0MB/s
Softlayer, Washington, WA       2607:f0d0:3001:78::2    3.25MB/s
Softlayer, Paris, FR            2a03:8180:1301:8::4     18.4MB/s
Softlayer, Singapore, SG        2401:c900:1101:8::2     8.00MB/s
Softlayer, Tokyo, JP            2401:c900:1001:16::4    9.39MB/s
----------------------------------------------------------------------
  • raindog308raindog308 Administrator, Veteran

    wilbo said: Best way to complain to host about speed?

    Opening an indignant LET thread is a popular method.

    Thanked by 1johnnymatt
  • raindog308raindog308 Administrator, Veteran

    BTW @wilbo I am strangely drawn to your avatar. It has a wild west kid's show kind of vibe . Your avatar makes me want it to be summer.

  • BopieBopie Member

    @wilbo what is the advertised speed you are supposed to be getting as to me that looks like a 1Gbps port

  • wilbowilbo Member

    250 Mbps guaranteed bandwidth

  • IshaqIshaq Member

    Are you perhaps misunderstanding the difference between Megabyte and Megabit?

  • wilbowilbo Member

    @Ishaq said:
    Are you perhaps misunderstanding the difference between Megabyte and Megabit?

    Probably. I copied and pasted the "250 Mbps guaranteed bandwidth" off their website.

  • IshaqIshaq Member

    12.5MB/s is equal to 100Mbps (Mbit/s).

  • wilbowilbo Member

    I guess it's just a bad connection between Kimsufi, Wholesale Internet and this server.

  • bapbap Member
    edited April 2017

    @desperand said:

    This pict ring me a bell about the movie :D

  • antonpaantonpa Member, Patron Provider

    You can test speed also here:

    https://www.host-tracker.com

    Big monitoring network all over the world.

  • BG32BG32 Member

    Send bikies

  • layfonlayfon Member

    desperand said:

    source

    I though that was for kimsufi range only. Is it that slow for OVH range?

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