What should I make of a provider who has to be reminded of payments?
I have a VPS from a certain European provider which was featured on Lowendbox. In the first few billing cycles, they were very prompt at processing the invoices; I'd usually get a receipt within an hour or two at most.
In the previous payment cycle, I made the payment and my CC was charged, but they wouldn't mark the invoice as paid. After waiting for two days, I raised a ticket, and they apologized for the delay and processed it. Thinking this would be a one time thing, I forgot about it.
In the recent billing cycle, I paid a week before the due date. Again, my CC was charged, but my invoices weren't marked as paid. I waited; they didn't process it past the due date and I received a termination notice. I raised a ticket, and they said they'd already noticed my payment but it was under manual review. This didn't explain the termination notice, so when I asked them, they replied with "CC is not an instant payment" and "we've already processed your payment", and closed the ticket.
Now, the provider isn't bad: their VPS has been servicing me well. However, it really seems strange to have to remind a provider of their payments.
1. Is it something that frequently occurs?
2. If not, should I be concerned about this, and switch away to another provider?