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Ramnode Atlanta power issue
It looks like today there was a power outage at their Atlanta location. My VPS got rebooted and according to http://status.ramnode.com/ various Atlanta servers got affected.
Is there going to be a credit compensation for this outage?
Comments
Have you tried emailing sales to ask?
https://clientarea.ramnode.com/contact.php
I know I'm certainly going to ask for credit on my $0.04/day VPS.
/s
Also, what @doughmanes said.
Lol.... Someone give the man 4 cents.....
How many millions of Zimbabwe dollars did you lose
According to a thread on WHT, it was only 9 minutes of downtime and was due to CyberWurx losing power. (If I remember correctly they use CW)
Power's back up and servers are online but ipv6 routing is still down. Going on almost an hour now.
I only mention it because it's very unlike RamNode to have such issues.
Check your contract for your SLA terms, but you'll probably find more compensation in the cushions of your couch.
People wanting compensation on $4 VPS don't own couches.
Some people are just ...
It took considerably longer for certain nodes. Apparently the power outage wrecked some of the hardware.
(To be clear, not blaming RamNode for this. Sounds like a case of "shit happens".)
Ouch that is never good
Yikes. I didn't even notice the outage til seeing this thread and logging into my VPS's. I have them in multiple Ramnode sites so can deal with this, but I wonder if so-called HA VPS (like OVH's) put their machines on separate power circuits.
I'm not sure what RamNode's setup is like, but from what I understand, backup power failed after some on-site maintenance took out the main feed. Not sure if it's just generators or whether there's an actual redundant feed.
Of course, don't take any of this for truth. I'm just relaying bits of info according to my interpretations
I suspect they'll send out an RFO anyway.
Most of their pictures on twitter show single PSUs on their servers, and no visible ats in racks;
and single PDUs in the rack, so I doubt there is a 2N power setup. There is no mention of 2N power on their site for all I can see, so nobody should assume there is 2N power configured (diverse UPS, PDUS, Generators). Probably just single UPS backed VPS.
That's a picture of their NL location, though.
Shit happens in Atlanta sometimes. Last major outage I can think of was some years ago during the "major blizzard of ___" and when some backup generators got fired up, some squirrels made a home in there causing some more problems.
That seems odd, since everyone should check their backup hardware weekly (monthly is too long). My guess is they didn't have enough gas left since sales left the cap off and used it as aromatherapy in their cubefarm.
Uncle told me a story from the nineties when he was hosting in NY area and there was some flood, so the guy managing the servers talked to him while paddling on the dinghy boat...
Things changed a lot since, still shit will always happen for a reason or another.
We have equipment in CyberWurx too in Atlanta and it seemed to effect the whole DC. But was only brief.
Not so sure: http://hardware.slashdot.org/comments.pl?sid=2546384&cid=38183158