You bought the business in 2021. You provide support to the customer. You now claim that because the customer paid some other company (that you own and operate) Clouvider's reputation should be unaffe

You putting @Nelgin on any kind of blacklist == Clouvider blacklisted (certainly not only by myself) and congrats for your ability to drive fans sour.

Exactly why whoever is behind the account currently shouldn't be providing public facing support/respons.

In any case, if you send a complaint to somebody, it would not be unreasonable to give up to 30 days for a response.

* it's not customer's / @Nelgin's fault if a rookie staff member fucks up

* Who cares what or how other hosts have shut down in this particular moment? That sort of deflection and minimization of your own response is unhelpful and basically makes people like me in the marke

Sure, but it does mean that if they don't stay onboard, they've already been told the refund would be pro-rata'd from "now" because they were told that "from now until ...&a

(Quote)

Inception Hosting is a company in the process of ordinary shutdown. You have been provided with a confirmation when the service will be shutdown alongside the confirmation of the refund period from 1

Anyway, still doesn't excuse you from not responding to a ticket for 14 days.

Inception hosting will refund (unlike any shutting down hosting here) for the period from the moment the notice is issued to whatever time the Inception Customer has paid for.

For those saying I was trying to get 2 months of free service by requesting a full charge back, not true. I paid for service from October 4th on September 19th in good faith. That's barely 6 weeks unt

Yeah, it's nuggets style client support. Sad to see this from a provider I use a lot.

... which does not mean that customer has to stay onboard and make use of that (granted, good) offer.

It was. As I previously replied (that you seemed to ignore): https://lowendtalk.com/discussion/comment/4186163/#Comment_4186163

We aren't that large and as the post said we own all our hardware at our current scale this is the best price we can offer.

also worst thing that is happening here with TAX (VAT) - customs likes to add the shipping cost to full cost and then slap a VAT on that too. Like WTF, VAT for shipping ?!?!?!?!?

Yeah, fucking customs.

They just didn't care about the declared value, they decided their own.

also a lot of SBC/Raspberry Pi cases because I'm not spending $20 on a piece of plastic when I can print my own plastic.