1.3 View Initial Password (Generated only during initial DB creation)

We are writing to let you know that a cPanel & WHM security patch is expected to be released on Wednesday, May 13, 2026 at 1:00pm EST.

rsync using ssh as root with empty password auth is the only way to be sure.

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Quick update: this time I did not provide the root password. Support has now responded, and after testing, everything appears to be accessible normally again.

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Also, when the exact same issue occurred two days ago, I did provide the root password. After that, I explicitly asked them to explain the root cause, but they refused to provide any explanation and c

As for the root password I'm with you; a good provider would, if at all, ask for a normal user access. On the other hand @slowservers is right; it's a VM after all.

Second, after I gave them the root password, I checked the SSH login history and shell history, and I couldn’t find any sign that they had actually logged into the machine or run any commands. So eith

I recently migrated from cpanel to smartermail. While syncing in outlook after migration I had that folder but after a few days that folder got deleted automatically.

I really don’t think they should need the root password. If they check their network and don’t find any issue on their side, they should simply let me know so I can troubleshoot the VPS itself. Asking

I’ve run into this twice within a week. The first time, they fixed it. Then two days later, I changed the root password, and about 12 hours after that, it became unusable again. In hindsight, I should

In fact, that’s exactly what I did. I also tried to audit what they did to our VPS, but I couldn’t find anything. After I changed the root password, it stopped working again the next day.

To be fair, they have root access anyway if they want it. You can use a unique root password, share it, and then change it later.

I'd avoid that provider like plague. asking plain password root on my chicken, seriously?.