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I think it's time to sue, no other option!

Dude you trusted bytevirt, not MXRoute. Else you would buy from MXRoute directly.

Well, or don't use their service, IDGAF. I am telling you, your reseller is suspended. IF you believe your usage doesn't break any rules, then there shouldn't be any issues using MXRoute. @jar said he

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The one should be responsible is still mxroute. Sorry for this.

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I agree. MXroute should not care about its customers exactly as much as that reseller doesn’t care about its own. MXroute should only care about its users exactly as much as the reseller who cares the

emails, but my unbacked emails are still on MXROUTE's server and cannot be retrieved. I think MXROUTE is unreasonable to close all accounts without any warning.

Ask your seller to refund you because your services is suspended, then go sign up with MXRoute directly.

Sending unsolicited email is considered spam. Also MXroute doesn't allow marketing emails being sent out.

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since MXROUTE is an established brand, why not just shutdown the reseller program or force reseller to warning customer in the first place. because suspend innocent customer's account hurts more for

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No, you're not an MXroute customer; you're a customer of the reseller. It's the reseller's problem, not Jar's. That's how reselling works.

I can't operate like that if a reseller left a door wide open, unattended, and I can't tell who is a spammer and who isn't after a multi day event that resulted in delayed outbound email for customers

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OnePoundEmail has always followed MXroute's policies pretty closely—they even added some stuff about Instantly.ai recently, which I think MXroute also included in their latest updates (if I’m remember

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