Could a way of handling this (by MXRoute) have been suspending reseller access to create new accounts, stopping all new mails being sent from the accounts under the reseller till full check is done, w

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Thanks for the drama. I got two more plans with MXRoute thanks to the discount.

Good to know that mxroute has eyes on the bad apples when their resellers don't give a shit about them.

This is a valid opinion, I stopped buying from resellers for my MXRoute a couple years ago now because it's just easier to open a hate thread on LET about Jar to get my problems solved

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I can't speak for MXRoute as I'm only a customer but with a hot guess, if a single user from a reseller account is abusing the service that individual user probably gets suspended and the reseller not

* So if I am a customer of direct Mxroute and commit abuse, will all accounts under Mxroute be suspended to prevent negative impacts on other customers?

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Multiple users from this reseller were abusing the service so to not impact the other multitudes of MXRoute users he suspended the reseller account until it can be dealt with.

So the bottom line is, much safer to buy from Mxroute directly than from the resellers.

Here, OP didn't abuse yet his account got suspended and I understand why it did and the complexities that mxroute faces.

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preferably a hill with a reasonable reseller like @MichaelCee or mxroute directly

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You could try linking alias / accounts creation to your own platform via DirectAdmin’s API, set up a relay server that essentially relays it through MXRoute’s premium relays with the benefit of being