In general, judging by all the responses from DeluxHost here, I can conclude that they are a newly born child who is still learning to walk. They make a lot of mistakes and try to fix them - they lear

I guess that's the problem. Routine, bureaucratic actions should be driven by AI, while humans supervise other agentic AI and make decisions, focusing on Pareto-efficient outcomes.

IMO they heavily use AI, but are good enough in understanding how it works and working on their own to get a properly working product. AFAIK they don't have agents running completely on their own.

They are currently in the process to build their own billing system. It's quite nice, looking forward to when it is being released for everyone.

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only blocked on our smallest XEON 1G tier. Custom rDNS you can set yourself in the panel, no ticket needed. Ubuntu 22.04 and 24.04 both available as templates. Our IP range is monitored on our side,

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I agree with you. The "giveaways" were simply a stupid way to bump threads. That's it. They were always rigged.

Hi all, looking to buy a VPS for a small web app I'm launching. Budget-friendly but I care

We run our own custom panel with a full REST API, hosted in Eygelshoven, NL on AMD EPYC and AMD RYZEN hardware. The API handles KVM ordering, start and stop, reinstall, password changes, noVNC access,

That's just how things work. @DeluxHost is trying to identify you and your complaint to be able to either help you, if that's what you still want or to be able to do this better next time, if he decid

I am not asking DeluxHost to identify me, investigate my account publicly or reopen my individual case in this thread. I am commenting on the general standard of customer support and on the fact that

AFAIK, your only real criticism is that you didn't get the compensation you hoped for, which would have been exclusive to you and nobody else would have get this without asking, even tho the SLA and T

Calling this “reaching out” is a very convenient way of presenting basic customer support as if you were doing me a personal favor.

What I asked you is just a ticket id or your email that you can send me in dm to understand the situation and investigate, it is not humanly possible to search hoping to find your case, that is not ho

You already had the ticket in your system. It was open, my request was clearly explained, and instead of resolving it, the communication stopped and the ticket was eventually closed.

If you want quick answers, you can definitely find better value elsewhere too.

Do you have a ticket id or something I can check to get back to you? otherwise it would be like answering about the unknown, I think you can understand.

I would like to add my own experience, because handing out “extra vCores” should not be presented as a meaningful solution to service and performance problems.

Honestly yeah, if the topic comes up it's best to just be brutally honest and admit you did something stupid, got caught, and had to pay the price of a ban. Hearing a real person say that they fucked