I informed them that my OS does not have a password, but only uses SSH keys.

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So, what is the problem if support ask for the password if they have an option to change the password at any time? :-)

Even easier, most providers supply a template that runs the qemu-guest-agent, so they can run any commands they want on your server with or without a password. As per the above, if you really care abo

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The first reply was to supply them with the root password as the one found on the control panel wasn't working for them.

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How solusvm root passwrd management works? Can they change password from the panel if it;s default OS installation?

The short version is that I told them my VPS had been shutdown 3 times since yesterday, the guy asked me to check the logs and I told him that I already did and there was no sign indicating that the s

most likely they did not just ask for the password but rather suggested, that the issue is not on their end and still offered support in investigating/solving.

What are you talking about? If provider wants, he can dump ram data from your vps and directly look ssh key, let alone passwords. Never ever give anyone your password.

Asking password for unmanaged server is direct and very serious insult to the customer. Like slap to the face with 16-inch penis.

Usually the host not can login without the password so I have no idea, maybe there is a security measure in place where the support doesn't have access to the host node probably. In which case if you

I know, but handing them the password makes it even easier for them I think

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I tend to use g0f*cky0urs3lf as root password if I know they are going to ask it

Is it normal to ask for the password? IMO they should never do that. I am not comfortable doing it because there's personal data on it and I can check things myself in the guest os. What is your react

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