For Support to ask for a password, it can be:

be the same. That's why our staff asked for the password to check if anything is wrong on the VPS. If you are not willing to provide that, it's fine. You can investigate the issue further by reinstal

They asked for the password first, before trying any troubleshooting.

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I think temporary password should be implied, but when asking a customer for root access to their VPS I can totally wrap my mind around why support wouldn’t specify for the user to set a temporary pas

So you're saying it's better for the host to give support personnel enough access to do this (but not all levels of support should have that kind of access to the node) and you're okay with that? Thin

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smtpserver,port,username,password

I change the password to something temporary and random and give it to the provider. As long as the provider has the decency to ask for it (while we know he can login without it), it means intentions

* we can investigate further for you on your VM if you send us the password

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They asked you for password to do it themselves and it will take (if decent support) 2 minutes for a support agent rather than 185 tickets responses because YouTube video was done on version 1.6, now

thank you, i previously changed my password and did not restarted vps, so it was not able to authenticate

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