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20% discount for VPS, Shared hosting, FTP backup for first month.

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No free directadmin/cpanel.

Did it occur to you that the password might identify as being changed and your client is simply being respectful while you're not?

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If the customer accepts, we provide two options, either we reset the password and use a temporary one, or ask the customer to install support pubkey.

Asking password from customer indicates one or more of these points:

I generally have PermitRootLogin set to no in my sshd_config, only allow public key auth for the normal user accounts, and have root's password disabled outright.

that I was clueful. Or even asked for the root password. And, you know what, it would have been justified to ask as a troubleshooting measure, as I was inadvertently not using only my fair share and

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Instead, you put my set up to 15th Dec (is it really 10 working days from 27/11 to 15th Dec in your country?) and threatened to extend if I ever ask about ETA again (this is not in your thread, I don'

A reset option is available to prevent multiple installations. Your format right can be renewed upon request. We do not charge any fee for this.

* Unlimited FTP Account, Email, MySQL, accounts

The ETA is 10 working days from the last request about the ETA. So it should be ready around 15th December, but you can reset this timer by inquiring again.

No passwords, just SSH keys.

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Did they message you back with an invoice for managed service? I'd refund you for being a needy customer. Telling them your OS can't login with a password is a big red flag. You know they have a conso

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