I also think it might be a good idea to have users fill in the main postmaster/admin password every time before they can use the "Login As" function for some extra security.

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@HostSailor I paid Invoice #390555 by Paypal. After payment, I couldn't access my account. I tried password reset but no email was sent to me.

Nah, it seems this problem occurs again and the worst part is that I can't reset my password after pay my invoice then logout. Since the email issue is still and there's no response on Live Chat, I wi

SFTP / FTP / Storage with jailed SSH

Since the upgrade plan came out, after you transferred the data to the upgraded host (or the newly opened machine), the host was disconnected the next day. The port and password were all incorrect and

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Personally I'd wait until after the 10 working days (after not on the 10th) and if it still hasn't reset I'd open a ticket then. Never ordered from HH before this sale but just seems reasonable to wai

happened to me too, can't login or reset password

I didn't receive the email so I don't have the control panel password. The host name doesn't match what I filled in, the root password is also wrong, and an error message appears when I try to change

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I haven't received any emails either. And the root password doesn't work...

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(or you can try bruteforcing your solusvm user and using the "root" password you set (Image)