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My personal theory is that there was a relationship between the support rep (according to one message its a male delinquent but, hey, this is 2026 so it might as well be a martian identifying as steam

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bring your own maid outfit okay?*

Personally, I've never worked in hosting in a context where support was questionably outsourced, and nor would I be likely to trust a company that did. Outside of my own Slow Servers infrastructure, I

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Accept and own the mistake, you(essentially the company) fucked up, refund any pending transactions, write out an email to clients to check their bank accounts for any fraudulent ones from DASABO.

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Why would i do that? I don't care even the slightest slice of a tiny bit. I want dirty laundry to go with my popcorn...

I don't want any pressure to lift the suspension; I'll defer everything to the administrators.

Quick update: finally got my own routed IPv6 space fully working. Perfect.

Always looking to improve (Image)

it was sorted out. However, I would also like to DM you to get your ticket number, and I would like to take a look as well and see how we can make things a bit better on the process side of things. T

This approach gives the impression that you are relying on individual reports instead of being transparent to your customers and prompting them to check their billing activity. Great (Image)

You can't help but notice charges of several thousand euros; we need to be realistic about things.

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Once again, this is about transparency. No one here appears to have received any email communication from you regarding the unauthorized charge issue, so where is the transparency in informing custome

Because it’s not just about that: when you switch to a different billing profile—and consequently to a Stripe account with new company details—you cannot transfer card tokens from the old company to t

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Hey, we can help you too in the bring your own IP and ASN