Since the upgrade plan came out, after you transferred the data to the upgraded host (or the newly opened machine), the host was disconnected the next day. The port and password were all incorrect and

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Personally I'd wait until after the 10 working days (after not on the 10th) and if it still hasn't reset I'd open a ticket then. Never ordered from HH before this sale but just seems reasonable to wai

happened to me too, can't login or reset password

I didn't receive the email so I don't have the control panel password. The host name doesn't match what I filled in, the root password is also wrong, and an error message appears when I try to change

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I haven't received any emails either. And the root password doesn't work...

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(or you can try bruteforcing your solusvm user and using the "root" password you set (Image)

SFTP is actually SSH protocol.

That password you set is for SolusVM/VMPanel, you will find it lower in e-mail.

Even stranger, this password is dumped and in the mail I got something completely different, randomly generated and not conforming to the rules 🤦‍♂️

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.incognet.io/knowledgebase/2/How-to-set-your-root-password.html

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