Opening any tickets to ask about the delivery time will reset the timer, and rightly so.

Above is from their own T&C. It is written here "tickets". So my question, if HH can answer is, how many tickets will reset the timer or even 1 ticket might do?

Provider A offers 5TB for $5/mo, Provider B offers 5TB for $6/mo. Provider A is not giving me a discount of $1. > @itachikonoha said:

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I understood that part. My question in the previous post was, Is this "punishment" for raising multiple tickets or even just 1 ticket can reset it?

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I think you need to re-read the condition about the timer reset. It's only if you open a ticket enquiring about the delivery time of the server. If you have a genuine reason to open a ticket (I can't

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If you don't like the rule about the timer reset then don't buy, or buy and don't open a ticket. There is no need to open a ticket during the provisioning time given so it's a complete non-issue.

But my main objection was resetting the timer for raising a ticket. That's an intended punishment so as to avoid raising of ticket. If a person raises multiple, I can understand that. But for 1?

The support clause says that promotional packages won't receive the preferential support. But it doesn't say that your wait time will be reset if you raise a ticket.

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You are delaying delivery by resetting the timer just because someone raised a ticket regarding it.

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