remediate it and then looked at how the default ftp settings and docs work on your side to make sure that customers that aren't as savvy don't fill up their public_html folders with private stuff. Du

im no provider but if ftp storage can be public someone is really amateur there. but it could be me.

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how is an ftp storage publicly accessible? enlighten me.

Well thats not provider fault. You had BIG security problem(s). Backup the data then re-install. Return it step by step & check what step got your password changing by the minute. Also maybe a

I mean you can't fault a guy for being protective of his server password

You said you reset the password and logged in as root.

That's right. I was angry, but give me the benefit of the doubt that my server password was changing every minute.

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FTP & SFTP ?

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Recently, I used 498GB out of 500GB, and then it got reset. (Image)

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Can we come to an arrangement where I put it in public_html on an ftp service so you get to watch it at no cost. In exchange I don’t pay any fees.

FTP and FTPs allowed. sFTP not allowed as that requires SSH/jailed SSH access, which we do not permit on our shared webhosting packages.

SFTP & ftp allowed ?