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Now the VPS has 16 routed /48s from the /44 allocation.

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I really don’t think they should need the root password. If they check their network and don’t find any issue on their side, they should simply let me know so I can troubleshoot the VPS itself. Asking

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In fact, that’s exactly what I did. I also tried to audit what they did to our VPS, but I couldn’t find anything. After I changed the root password, it stopped working again the next day.

Though it sounds like a fix like this is going to come ultimately from outside the server, but it's possible they have some unusual requirements of the VPS itself.

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if i were you op, install & setup auditd to log root activities and send the log into remote rsyslog server, at very least during the customer support logging in into your vps as root.

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We do have extra IPv4's that can be added and removed anytime from the VPS's, also the IP's like the VPS's are Billed per hour.

I’m having a recurring issue with a DediRock VPS and it’s becoming very frustrating.

Hello, do you happen to have any US-based VPS options available?

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If you're self-hosting and mainly doing transactional email, you may want to look at a VPS provider willing to manually review/open port 25 after discussing your use case.

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Buy a $5 VPS and set up a SMTP relay with Mailbaby.