Nope. §357 (3) BGB says that the same means of payment must be used for the refund. A deviation from that is only valid if it was explicitly agreed on. Where in your order process to you obtain the a

**Die Erstattung erfolgt je nach gewählter Zahlungsmethode auf dem Gleichen Zahlungsweg zurück. Ausgenommen sind hierbei Bitcoin und Paysafecard Zahlungen, da diese mit hohen Gebühren verbunden sind u

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If I am right both parties agreed on cancelling the service because the provider could not deliver but he is refusing to refund the Bitcoin and forces the customer to get only funds added to his accou

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I do not know enough yet about the background with the setup of the VPS. But if a dedicated server was ordered and simply could not be delivered, this will clearly result in a withdrawal from the cont

I know that many service providers are a bit wary of refunds for clients that pay in Bitcoin. The most important reason for this is that you could be involved in a money laundering scheme. Clients who

In case of a withdrawal from a contract, the money must be refunded via exactly the same means of payment. That's the law. So if it was paid with Bitcoin, it must be refunded with Bitcoin, unless some

I agree that there is no contract as he failed to deliver his part of the contract and therefore the tos are unimportant but I can't even find the bitcoin part in the tos.

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would you mind to point out where in your TOS we can find your "no refund on bitcoin" paragraph?

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Bitcoin and Paysafecard Payments are non-refundable, so the money has been returned to your Account Balance.

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I get the Bitcoin Payments to my bank account.

It does not matter the format he paid in. Also nobody is saying you're a currency exchange. Return the amount he paid in bitcoin in full to his bitcoin wallet... Just do the right thing and refund him