(Quote)

bit basic but know my way around it. Been using cPanel since 2008, little knowledge of DirectAdmin, and Wordpress. Installing control panels, OS's, VPS's etc are an easy task for me. I have a Giga

(Quote)

@xhosts nice shared chicken you have. What cpanel you are using?

1.3 View Initial Password (Generated only during initial DB creation)

We are writing to let you know that a cPanel & WHM security patch is expected to be released on Wednesday, May 13, 2026 at 1:00pm EST.

rsync using ssh as root with empty password auth is the only way to be sure.

(Quote)

(Quote)

(Quote)

(Quote)

(Quote)

Quick update: this time I did not provide the root password. Support has now responded, and after testing, everything appears to be accessible normally again.

(Quote)

(Quote)

Also, when the exact same issue occurred two days ago, I did provide the root password. After that, I explicitly asked them to explain the root cause, but they refused to provide any explanation and c

As for the root password I'm with you; a good provider would, if at all, ask for a normal user access. On the other hand @slowservers is right; it's a VM after all.

Second, after I gave them the root password, I checked the SSH login history and shell history, and I couldn’t find any sign that they had actually logged into the machine or run any commands. So eith

I recently migrated from cpanel to smartermail. While syncing in outlook after migration I had that folder but after a few days that folder got deleted automatically.

I really don’t think they should need the root password. If they check their network and don’t find any issue on their side, they should simply let me know so I can troubleshoot the VPS itself. Asking