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@HostSailor please change my password to!!! (Image)

They'll need time to think up a new root password for you

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They don't actually need your root password for anything.

Welp! At least no other provider has ever reset the password without permission, happened with me first time and I didn't know what exact steps to take next. (Image)

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So HostSailor reset the password and logged in to OP’s server without permission …

First thing I did after getting informed is reset the machine to random OS in order to erase data. (Image)

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anyway nice gesture to say that they reset the root password.

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Had this with a few hosters before - all outsourced their "helpdesk" to India, so it became helldesks. Even when solving problems have nothing to do with getting access to a VPS, and

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At no point do we require or need a customer’s root password to enable AMD-V or AES-NI. If this was communicated incorrectly via live chat, that’s on us, and we’ve flagged it internally.

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