We run our own custom panel with a full REST API, hosted in Eygelshoven, NL on AMD EPYC and AMD RYZEN hardware. The API handles KVM ordering, start and stop, reinstall, password changes, noVNC access,

That's just how things work. @DeluxHost is trying to identify you and your complaint to be able to either help you, if that's what you still want or to be able to do this better next time, if he decid

I am not asking DeluxHost to identify me, investigate my account publicly or reopen my individual case in this thread. I am commenting on the general standard of customer support and on the fact that

AFAIK, your only real criticism is that you didn't get the compensation you hoped for, which would have been exclusive to you and nobody else would have get this without asking, even tho the SLA and T

Calling this “reaching out” is a very convenient way of presenting basic customer support as if you were doing me a personal favor.

What I asked you is just a ticket id or your email that you can send me in dm to understand the situation and investigate, it is not humanly possible to search hoping to find your case, that is not ho

You already had the ticket in your system. It was open, my request was clearly explained, and instead of resolving it, the communication stopped and the ticket was eventually closed.

If you want quick answers, you can definitely find better value elsewhere too.

Do you have a ticket id or something I can check to get back to you? otherwise it would be like answering about the unknown, I think you can understand.

I would like to add my own experience, because handing out “extra vCores” should not be presented as a meaningful solution to service and performance problems.

Honestly yeah, if the topic comes up it's best to just be brutally honest and admit you did something stupid, got caught, and had to pay the price of a ban. Hearing a real person say that they fucked

Sorry, I can't edit the original post to correct the information.

Create you own service plans, 3+ data center locations (and growing), SolusVM reseller control panel and API.

We are planning to become a hosting partner and are looking for a provider that offers a fully featured VPS API. We need an API that allows us to manage VPS services directly from our own control pane

you're basically a pretzel with all the bending you're doing pretending to come clean without actually admitting shit. imagine reframing your cheating the community as "mishandling"

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we need to work on a system that automatically cleans the IP, 100%

Ah, seems like a recipe for struggle to launch something like this and bind it to IP instead of server and/or no logic to clean it whenever the IP doesn't belong to the client anymore

IP rules, are external from the VPS and manage traffic, customers can manage them from our panel completely autonomously

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