Avoid DeluxHost — Cheap VPS Doesn't Mean Customer Support Is Optional

Comments

• HiJizo Member

  October 27

  Final Update – October 28, 2026 | Resolved

  I'm happy to report that DeluxHost has followed through on its key commitments, and I now consider this matter resolved.

  Following my previous update:

  • Full refund: DeluxHost has issued the full €16.20 refund to my original payment method. It is now being processed by my bank.
  • Account access: My client account has been successfully unlocked, and I can log in again.
  • Support response: Matteo Martelloni personally stepped in, acknowledged the problems, apologized, and took concrete action to resolve the situation.

  I particularly appreciate Matteo's professional attitude and the effort DeluxHost made to put things right once the issue received attention.

  The initial experience was undoubtedly frustrating, especially the prolonged I/O problems and lack of communication. Those concerns were genuine, and I stand by my original account of what happened.

  However, I also believe that a provider's willingness to acknowledge mistakes and make things right deserves recognition.

  DeluxHost has now addressed my primary requests, and I see no reason to pursue the complaint further.

  Thanks to Matteo and the DeluxHost team for resolving this, and thanks to the LET community for providing a place where customers can share their experiences and be heard.

  From my side, this case is closed.

  Thanked by 2DeluxHost forest
• DeluxHost Member, Patron Provider

  October 27

  @HiJizo said:

  Final Update – October 28, 2026 | Resolved

  I'm happy to report that DeluxHost has followed through on its key commitments, and I now consider this matter resolved.

  Following my previous update:

  • Full refund: DeluxHost has issued the full €16.20 refund to my original payment method. It is now being processed by my bank.
  • Account access: My client account has been successfully unlocked, and I can log in again.
  • Support response: Matteo Martelloni personally stepped in, acknowledged the problems, apologized, and took concrete action to resolve the situation.

  I particularly appreciate Matteo's professional attitude and the effort DeluxHost made to put things right once the issue received attention.

  The initial experience was undoubtedly frustrating, especially the prolonged I/O problems and lack of communication. Those concerns were genuine, and I stand by my original account of what happened.

  However, I also believe that a provider's willingness to acknowledge mistakes and make things right deserves recognition.

  DeluxHost has now addressed my primary requests, and I see no reason to pursue the complaint further.

  Thanks to Matteo and the DeluxHost team for resolving this, and thanks to the LET community for providing a place where customers can share their experiences and be heard.

  From my side, this case is closed.

  I am very happy to hear this, for any problem do not hesitate to contact me and we will see to help you as possible.

  Thanked by 2HiJizo forest