HostDoc - Sitehub down?

Comments

• yoursunny Member, IPv6 Advocate

  September 18

  The end is nigh.
• forest Member

  September 18

  Panel is down for me too, but their NG location seems fine:

  

  Thanked by 2tzuli jsg
• TimboJones Member

  September 18

  Is this the same HostDoc, the disgraced dentist?
• JabJab Veteran

  September 18 edited September 18

  @tommy1412 said: Their panel: https://clientarea.sitehub.agency/clientarea.php

  This loads for me. There is also something like that in "NEWS", no idea if this is current or past issue as wording is strange(?)

  Extended Downtime - Fremont
  Friday, 18th September, 2026 14:44pm
  Hello.
  I would like to apologise for the extended service interruption that began at approximately 19:49 on 17 September and continued into the 18th September UTC.

  The outage on this occasion was not caused by a technical fault, a hardware failure, a security incident, or a capacity issue.

  The interruption resulted from an internal administrative and operational oversight on SiteHUB's side which resulted in loss of connectivity for an extended period.

  Once the issue was escalated to me, it was immediately further escalated with a view of restoring network connectivity as soon as possible. Unfortunately, this was a few hours after the event had started.

  Responsibility for allowing the situation to reach the point of customer impact sits with us, and we are reviewing our internal controls and escalation procedures to prevent a recurrence.

  There was no loss of customer data and no security incident associated with this outage.

  We recognise that an outage of this duration is unacceptable and sincerely apologise to everyone affected.

  As compensation, affected users will be entitled to an additional 5 days of service added to their current expiry date. Please open a support ticket to request the extension.

  Thank you for your patience and understanding.

  

  also amazing status page.

  

  All services are operational

  and one location full red, lmao.

  Thanked by 1forest
• jsg Member, Resident Benchmarker

  September 18

  @forest

  Yep, my NG VPS also is fully operational and uptime is fine/very high.
• aphex Member

  September 18

  @JabJab said: The interruption resulted from an internal administrative and operational oversight on SiteHUB's side which resulted in loss of connectivity for an extended period.

  lol was this 'we forgot to pay the bill but now its unsuspended'?

  Thanked by 1Obelous
• JabJab Veteran

  September 18 edited September 18

  @aphex said: lol was this 'we forgot to pay the bill but now its unsuspended'?

  This is the wording that I find strange - this suggests it is fixed... but by OP (and HetrixTool) it's still going on and it's broken. 18 hours for now, lol.
  But yes, sounds exactly like this... or cash flow issues and re-exit-scam

  But don't worry - the bank transfer was sent too late and datacenter billing department was already out so wait for Monday.
• tommy1412 Veteran

  September 19

  Yeah I received the same email recently and my VPS is online now

  Control panel is also accessible