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Long time CloudCone customer, should I stay or move on?
I have been with CloudCone for more than six years, and to be honest, we had a very good run together for quite a long time.
There was a period when I was genuinely very happy with the service and felt that CloudCone offered excellent value. Recently, though, things seem to have changed a little. I have had some concerns about stability, and when I contact customer support, I sometimes find it difficult to understand whether my question has been fully answered.
I am not trying to criticise or attack CloudCone. After being a customer for so many years, I would actually prefer to stay rather than move everything elsewhere.
I am just wondering whether anyone can give me some good reasons to remain with CloudCone. I would be very happy to stay if the service and support can return to what they were before.
At the same time, does anyone know of any other providers that offer migration assistance or perhaps a small transfer offer for existing CloudCone customers?
Thank you very much for any advice.
Comments
@dustinc @Tang_Lichun
Run.
With them since 2017. But I smell something not right recently. I'm already shifting my stuff away.
2 girls, one cone.
Its f*d up.
It is quite sad to see CloudCone like this. Maybe @Cloudcone has something to say.
What specs do you need?
@mailme, we understand your frustration, as well as the frustration of everyone affected during this period. We sincerely appreciate your patience, your continued trust in our services, and for sticking with us throughout this time.
At the current time, all servers and customer hardware has been moved, and are online at the new DC, however, the current situation of the datacenter / upstream network is affecting connectivity intermittently (mainly on SC2)
We're going through upstream provider delays, and we should be seeing stability once everything is put into place.
At the moment, we see intermittent connectivity timeouts as stated on https://status.cloudcone.com/incidents/384910
A temporarily fix for this is to set the NIC MTU to 1400 with the following command:
ip link set dev eth0 mtu 1400This command is not persistent and will clear on a re-boot.
If you have a ticket id, please DM me and we can apply this for you until the underlying issue is addressed by the upstream
cloudcone tried to be like digitalocean and other big BS provider but failed miserably. especially in last 2years ive seen more and more drama surrounding them between breaches, connectivity issue, shitass support, and affiliate payment.
if i were using(I wouldnt) cc, i would jump ships asap until they redeem themselves like cuntabo and their diskfreezes.
We also want to add to this, we recognize that service credits cannot make up for the disruption you've experienced. However, all customers affected by this incident will receive SLA credits in accordance with our SLA policy.