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Evoxt review, Worst VPS hosting service I've ever experienced, avoid with caution
I purchased an Evoxt VPS on June 7, 2026, intending to use it as a personal Headscale/Tailscale coordination server. I do not operate VPN services and never used this VPS for VPN-related activities.
On June 9 and June 10, I attempted to connect devices from mainland China and found that connectivity consistently failed. Further testing showed the VPS IPv4 address experienced 100% packet loss from mainland China. Based on the timing, the IP appeared to have already been blocked before I received the VPS.
Since the service could not fulfill my intended purpose, I submitted a refund request only a few days after purchase. The request was denied because support cited their policy regarding GFW-blocked IP addresses. My concern is that the issue existed when the VPS was delivered rather than being caused by my usage.
What I found even more troubling was that after I had destroyed the VPS instance, a support representative reactivated it without first obtaining my consent. I consider this inappropriate because customers should have control over their own service instances.
Based on my experience, I was dissatisfied with both the service quality and the handling of the refund request. I encourage prospective customers to carefully review Evoxt's refund policies and consider whether they meet their requirements before purchasing.
Comments
TL;DR: Your local configuration prevented you from using your VPS. If the VPS wasn't advertised non-GFW-blocked i don't see how any of this is the hosts problem. It's just the risk that comes with ordering a VPS and needing to access it from China. It can get blocked any day or maybe it even already is. That's just how it goes and there's nothing the host can do about it.
Most vps on this matter is, if the IP has been blocked by gfw due to user's activities, like hosting v2ray or singbox etc,
then there's no refund, and will be a fee to replace the IP or replace ip for free for once.
For Evoxt is, I have not using anything that related those gfw hated popular vpn services. I use it for my own dev work. And that IP has already been blocked before I got the vps, I asked a refund as that is not working for me, and even changing ip is most likely not work too. I requested a refund with 4 days, and that will not be supported?
And how about the support staff just go ahead and reactive your already destroyed vm without customer's consent, just so that they can keep your money?
Whatever China is doing or not doing isn't the hosts fault. It's not their responsibility to check or fix anything, so unless they made any claims to the contrary they upheld their part of the deal. I understand that it's annoying but so is many things in life.
I seriously don't know but then i also pretty much stopped reading when i saw the typical entitlement. It's too much work to figure out what actually happened there over some random smearing attempt.
" It's not their responsibility to check or fix anything" I agree.
And if you believe or agree to this one, you would also want to believe and agree that customer should get a refund when the product or service can not be use, due to a reason that is not caused by the customer. Otherwise I'd seriously doubt we understand and keep the common sense and value
Yeah, if i buy a car but the government decides to take away my driving license i get to return the car. CoMmoN SeNse...
Well it seems your intention is to put this matter as on my fault.
How about that, you buy a car but the government made it illegal to drive that model before the card has been delivered to you.
I understand now that your thoughts and mind is completely different to my "common sense", so thanks for your replies, and I won't reply to any of your comment anymore.
Sucks but it is what it is. You can obviously complain to the government or simply not order stuff that runs the risk of being outlawed overnight, right?
Yes, i don't expect hosts to take losses over stuff that's outside of their control and try to smear them if they don't. You probably won't get much sympathy with that line of thinking around here in general. Especially since that seems to have been the sole reason for making an account in the first place.
Edit: I mean, sure, i get it, your government sucks. Mine does too and it's hard to change such things but it's not like the rest of the world owes me anything because of it.
Their ToS:
So, while frustration is understandable, I don't think lashing it out on hoster is wise.
Any further comments @Evoxt?
Thanks for the comment, wise or not it's judged by the public.
By the way I live in Australia, so my government is Aus. They sucks, but better than China.
Terms and conditions, I know and we know most people don't read it before making the purchase unless it's a significant value like more than $3K.
That terms and conditions specially about void money back, maybe it's ok in some places in the world, at least at the place where I live, such ones are illegal unfair terms. The consumer rights office would be happy to know and review such matter.
What I want to ask is, as a customer, how would the customer be protected for their rights, if you can only verify the ip address is working or not, after the purchase. And as due to such terms and conditions, as soon as the purchase happened, the customer lost that rights for a refund? This is exactly why such terms and conditions are completely illegal here .
Maybe some people never enjoyed such consumer rights, so they thought such terms and conditions are valid.
And as a known business @Evoxt , isn't your consumer satisfaction and reputable support service is less than few $ at your place your company? After all I tried the vps for several days, it is not working for me, asked for a refund, will that hurt your business a lot? making your business bankrupt? @Evoxt I thought a flourishing business thrives sustainably by delivering genuine customer value, optimizing profitability, empowering its workforce, and adapting to change. True prosperity balances long-term growth with a meaningful mission. I don't see anything is happening here at Evoxt vps hosting provider, I only see unfair terms and conditions, poor customer service, and possibly inappropriate/illegal activities as that customer support staff just reactive my destroyed vm , for the purpose of keeping my few $ in their pocket.
Is that few $ important for me? Not at all cause I make lots. However here at LET, at lowendtalk, just because I value the community and value the common sense, customer value, that's why I post this review here. It's review of my own experience. And how everything happened. I think my review and this post is very valuable to the lowendtalk lowendbox community and future users.
I have a bunch of those don't worry, but:
This is basically an example why clients from certain regions have a bad reputation. Nothing more nothing less. It's just endless entitlement and refusal to take responsibility.
Did you actually bother to read the Terms of Service before writing this?
So, according to the contract you agreed to, Australian consumer law means absolutely nothing here. You might have a winning chance if you take this to the Malaysian courts or the KLRCA though. Good luck with that, I'm rooting for you!
Anyway, even if most people don't read the ToS before buying, any sensible person would at least check it before opening a support ticket to ensure they don't shoot themselves in the foot. If you had done that, you would have realized that GFW blocks instantly void the refund policy.
If you had just submitted the ticket with a generic reason like "changed my mind" or "found a better provider," they probably would have just processed the refund (minus gateway fees) without a second thought since you ordered from Australia. Instead, you literally chose the only route that guaranteed a rejection by admitting the GFW block.
You're sketchy as fuck.