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Comments
The fact your side gig project is clearly enough of a threat that they had to post this is more telling about them than anything else.
This post 🤣
Why did MC drop MB?
And why the sudden acrimony?
Because the baby learned to walk on its own.
I can’t believe that someone can be this desperate for their job… I assume this hasn’t been vetted by the shareholders in any sense. If it was… I have never seen such utter and shameless desperation in my life!
How can you expect to fix the damage you have incurred to the brand after this? To actually do this to a former business partner…
Inconceivable!
I can expect at this moment that MailChannels to also attack other former customers they have, or actual customers when they will change providers. Also, for me, moral integrity is paramount for a company that handle private communications between other entities. After such attack I would not trust MailChannels with my emails or my client's emails.
See the thing is, and I'm going to share some branding strategy here...
You have to establish yourself as the underdog before you can talk about competitors that way.
You don't even have to be small or poor to be viewed as the underdog. Apple was positioned that way with their "I'm a Mac" commercials and later, because those became so iconic, Microsoft was able to play underdog for a while despite their billions in the bank (though they largely slept on the chance, their loyal customers didn't).
Anyone can be an underdog, even if you wipe your tears with thousand dollar bills. It's about reading the room, it's about understanding common perception, and it's about being run over by a giant. But if you read the room you'll know mail.baby comes off as the underdog here. Far more today than yesterday, in fact. The giant that tried to run over them is now openly bragging about it in a community that heavily favors the underdog.
Tone deaf barely begins to describe it.
Mike and John @Interserver are one of the nicest and decent people I have come to know in this industry. I have used their servers about 20yrs+ ago and they very extremely helpful and patient when I was running hosting business. Granted I am no longer in Hosting business but still have one of their VPS service for backup purposes. with this MC attack, I plan to purchase their mail.baby service as a support, even though I do not need to use it.
Keep it up @interservermike. You guys operate an amazing service. Whenever you have a server available on the westcoast do let me know.
The standard pricing with no planned changes, and then won't comment on pricing after the 12 months other than saying contract.
Only way to halfway save yourself on this is to guarantee that pricing.
No planned changes is about the biggest lie I've ever seen on LET. LoL
For those like me who were not aware, @mc_ksimpson is apparently none other than the CEO of MailChannels.
Best way out at this point would be to admit that he was drunk when this thread was created.
Hi Everyone,
I sincerely apologize for criticizing MailBaby in my original post. I should have stuck to describing our offer, which is aggressive enough by its nature. @interservermike, calling MailBaby out for the false positive downtime on May 15th was a bad call on my part. I'm sorry about this.
I also want to apologize for the delay in responding to sales inquiries. We are working hard to reply to everyone as quickly as possible.
To clarify the concerns about price stability, if anyone wants a long term deal, we can arrange a term commitment of up to 36 months. Please note that term commitments do imply a minimum volume commitment, whereas the currently offered deal has no minimum volume requirement.
We are committed to making a positive and growing contribution to the LowEndTalk community and to learning from our missteps. If you have any further questions or concerns, please don't hesitate to reach out directly using our contact form: https://info.mailchannels.com/switch-to-mailchannels
Thank you for your understanding and candid feedback.
@Nyr, Yes, I am the CEO of MailChannels. And the poor communication in this thread is entirely my fault.
^This^, for sure! And it bears repeating! So, yeah, again, ^this^ for sure!
Please see what I wrote about my own good, wonderful old Interserver days!
@interservermike Me too, please! Thank you so much!
Will the real baby please stand up.. please stand up... If this is how the CEO acts.. I can just imagine how the rest of staff behaves.
“At that moment he knew - he fcked up…”.
That’s probably the biggest shot in own leg on this forum history. @FlorinMarian you have been overthrown by a multi-million company ceo on a bad PR stunt.
Holy shit. And this will be indexed by google. I believe directors board (if its exist) at mc will not be satisfied with this.
The AI budget is about to get cut in half.
Francisco
Maybe top result for "mailchannels vs mailbaby"
To be honest, this is the best advertising for mailchannels vs mailbaby.
The fact you've made the CEO of a company with this much skin in the game so worried made me sign up.
Agreed. But maybe someone will search mailbaby vs mailchannels or mailchannels alternative
They're about to spend the other half of the AI budget to get @jbiloh to nuke this or move it out of google search reach.
Francisco
How many data points are we down to?
Look at the title I just would've thought the baby was deadpooled but now I just see an arrogant person adult's trying to hold it back with a "cheap" move.
@toddler You guys're doing a great job! Keep it up!
Imagine losing to a baby
John at Interserver/Mail.baby actually fixed a problem we had with MailChannels (when they were still using them, prior to getting booted) that MC support never pointed out after hundreds of tickets over the years.
We moved to the baby for a number of reasons, and there's definitely been a few bumps this last month, but the support we've received is worth the extra $0.05/1k emails. Hell, they've given us tips and technical advice for running our own spam filtering relays (along with @jar who has gone above and beyond to help us with nothing in it for him).
MC is totally cool with you burning credits and racking up a bill on failures, meanwhile baby has been actively helping us reduce that bill and send less junk towards them.
We've lost a few customers and had to profusely apologize to others, but I appreciate this thread as it perfectly embodies the contempt we felt as MailChannels customers - and is now on full public display for all to see.
We're not throwing the baby out with the bathwater.
Maybe @raindog308 can write an article about this on LEB. Classic example of a bad PR in the hosting industry
OR
Top 5 bad PR strategies of the decade (5 can goto 50 maybe for the decade)
If this gets published, I can maybe use this as an example while teaching to my students of B School
EDIT:
@mc_ksimpson
Although you admit that this thread was your own idea but if this bad PR idea was given to you by any of your subordinates then you know it's time to boot that person, as this has done more damage to your brand than you can imagine.
That’s not simply bad PR.
This is direct and massive blow to company reputation and trust. No sane people will use services which goes to revenge and denounce campaign to crush their former customers. This so low… and now it is indexed by majority of search engines!
I wonder if Bilo will cover this jackals ass.