Question for providers regarding SLA claims
I've seen hosts that offer partial refunds for not meeting their SLA, but then they mention "Pingdom's reports are not valid for SLA claims". Why? What exactly is it about Pingdom that providers don't like when it come to SLA claims? What would Pingdom or another monitoring service have to do to make their monitoring sufficient for SLA claims?
Unless otherwise specified, opinions posted are my own, not those of any person or company I work for